Free white paper • For government agencies

The Ultimate Guide to Managing Public Records & FOIA Requests

Request volumes are climbing, and responsive records now live in email, Teams, Slack, texts and more. This guide shows federal, state and local agencies how eDiscovery technology, trained teams and repeatable processes speed up FOIA and public records response, without losing control of sensitive information.

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The Ultimate Guide to Managing Public Records/FOIA Request Response, a CloudNine white paper

What’s inside

A practical guide for agencies facing more requests, and more kinds of records

FOIA, state public records laws and the many names they go by
The 12 most common challenges agencies face with records requests
How eDiscovery workflows map to records response: search, review, redaction and chain of custody
Building the right foundation of people, process and technology
The questions to ask when evaluating a platform and a provider

For federal, state & local agencies

Respond faster without losing control

Keep pace with request volume

Process, search and review large record sets in one place, instead of mailboxes, folders and spreadsheets.

Protect what shouldn’t be released

Apply consistent redactions to personal, privileged and sensitive information before anything is produced.

Handle modern records

Review email, Teams, Slack, text messages and documents together, in context.

“

We pushed the software hard — over 2.5 million documents in multiple languages and formats, all imported, indexed and searchable. It’s rare to find complex software that is this easy to use, and does exactly what it says, at a competitive price.

Gunnar Mansfeld, Executive DirectorNorebo Overseas Holding

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