Privacy Policy

Privacy Policy
This Privacy Policy governs the manner in which CloudNine collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://CloudNine.com website (“Site”). This Privacy Policy applies to the entire Site and all products and services offered by CloudNine.

Personal Identification Information
We may collect User personal identification information in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, or interact in connection with other activities, services, features, or resources we make available on our Site. We will collect personal identification information from Users only if they voluntarily submit such information to us.

Users may be asked for, as appropriate, name, email address, mailing address, or phone number. Users are not required to provide any personal information and may choose to visit our Site anonymously. However, doing so may prevent them from engaging in certain Site related activities.

Personal information collected, stored, or used per this Privacy Policy is maintained in accordance and compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce. This framework governs the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. For more information on the Privacy Shield program, please visit https://www.privacyshield.gov/. If there is any conflict between this Privacy Policy and the Privacy Shield Framework, the Privacy Shield Framework shall govern.

Additionally, CloudNine is committed to cooperate with the EU Data Protection Agency (DPA) and the Swiss Federal Data Protection and Information Commissioner (DFPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of an employment relationship. CloudNine affirms that if will inform individuals about:

• Access to Your Personal Data: You have the right to access and review your personal information.
• Data Choices: You have choices regarding how we use and disclose your personal information.
• FTC Enforcement: We are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
• Binding Arbitration: In certain circumstances, you may have the option to resolve disputes through binding arbitration.
• Disclosure to Authorities: We may disclose your personal information to comply with lawful requests from public authorities, such as for national security or law enforcement purposes.
• Third-Party Transfers: We are responsible for onward transfers of your personal data to third parties.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
• Data Retention: We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
• Data Security: We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction.

Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about the User’s means of connection to our Site, such as the operating system, the Internet service provider utilized, and other similar information.

Web Browser Cookies
To enhance User experience, our Site may use “cookies” which are small text files that are stored on your hard drive for record-keeping purposes and sometimes to track information. They help us recognize your device and remember your preferences. You can choose to accept or decline cookies or receive an alert when cookies are being sent. However, please note that some parts of the Site may not function properly if you decline cookies.

How We Use Collected Information
CloudNine may collect and use Users personal information for the following purposes:
+ To run and operate our Site
We may need your information to display content on the Site correctly.
+ To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
+ To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
+ To improve our Site
We may use feedback you provide to improve our products and services.
+ To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
+ To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
+ To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), CloudNine’s legal basis for collecting and using personal information depends on the Personal Data we collect and the specific context in which we collect it.

CloudNine may process your Personal Data because of any of the following:

• Contractual Necessity: We need to process your personal data to fulfill a contract with you.
• Consent: You have given us explicit consent to process your personal data.
• Legitimate Interest: Processing is necessary for our legitimate interests, and your rights do not outweigh our interests.
• Legal Obligation: We are required to process your personal data to comply with a legal obligation.

How We Protect Your Information
We implement strong security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. These measures include:

• Data Protection Practices: We follow industry best practices for data collection, storage, and processing.
• Secure Systems: We use advanced security technologies to safeguard your information.

Sharing Your Personal Information
We do not sell, trade, or rent a User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined herein.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties service providers, but only to the extent necessary to provide the specific services and with your consent.

Electronic Newsletters
If you choose to subscribe to our email list, you may receive emails with company news, updates, product or service information, and other relevant content.

We may use third-party service providers to help us operate our business and the Site, or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes and provided that you have given us your permission to do so.

Third Party Websites
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, or other third parties. These links are provided for your convenience and informational purposes only. We do not control the content or practices of these third-party websites and services, and we are not responsible for their privacy policies or security measures. Also, these sites or services, including their content and links, may constantly be changing. Please be aware that the privacy policies and terms of service of these third-party websites and services may differ from ours. We encourage you to review the privacy policies and terms of service of any third-party website or service that you visit.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights.

CloudNine aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you or if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you. You can access and update, or request the deletion, of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where CloudNine relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Changes To This Privacy Policy
CloudNine may update this Privacy Policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your Acceptance Of These Terms
By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
In compliance with the Privacy Shield Principles, CloudNine commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact CloudNine headquarters:

CloudNine
12848 Queensbury Ln #208
Houston, TX 77024
713-462-6464
877-595-6464

CloudNine has further committed to cooperate with panels established by the EU Data Protection Authorities (DPA) and Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPA and Swiss DPA for more information or to file a complaint. The services of the EU DPA and Swiss FDPIC are provided at no cost to you.

This document was last updated on 11/5/2024