Software as a Service (SaaS)

More Questions to Answer Before Selecting Your Next eDiscovery Platform: eDiscovery Best Practices

Yesterday, we covered the first four questions that you should ask when considering selection of an eDiscovery platform for a case or for your entire organization to use, as discussed in a recent article on Legaltech© News.  Today, we’ll cover the remaining four questions.

To recap: In Buying a New E-Discovery Platform? 8 Questions You Need to Ask First, the author (Zach Warren) reaches out to two prominent e-discovery attorneys: Gareth Evans of Gibson Dunn and John Rosenthal of Winston & Strawn, to get their takes on eight questions that firms should ask themselves before investing in an eDiscovery platform.  We’re covering them here and I’ll provide some of my own thoughts, as well.

Should I choose just one platform, or should I look at multiple to handle different parts of the process?

Rosenthal stated “No brainer – one platform – one process. Volume is the enemy. Only through using people, process and technology at each stage of the EDRM can you ultimately reduce the volume that is subject to review and, thus, the overall cost of the review.  By using one platform with a consistent tool set you have the ability to develop work flows to develop a consistent, repeatable and defensible process for attacking the volume.”  I would add that the age of eDiscovery automation is upon us and it’s no longer necessary (in most cases) to have a different platform for processing, review and production.  Choosing a single platform to handle the bulk of the eDiscovery workflow is easier than ever before.

What cost does the firm prefer, and what costs are actually present?

Rosenthal stated that “Cost is a deceptive term when it comes to e-discovery platforms because there are components to cost that may not be obvious in the vendor’s proposal”.  When it comes to software, the ability to predict costs has become more important as data volumes have made eDiscovery more expensive.  It’s important to understand whether the eDiscovery platform provider assesses charges for each user or limits the number of cases that are included, whether they charge for training and support and whether they offer options to even waive processing charges.  All of those charges make it more difficult to predict costs for the software, whether hosted or in-house.

How long is the contract for?

As the article notes, locking into a contract “can go one of two ways – it creates a partnership between the vendor and firm which leads to more specialized service, or it locks the firm into a contract while technological advances happen all around them.”  That’s assuming, of course, that your provider isn’t keeping up with those technological advances, which they may be.  If not, it may be an issue whether you’re locked into a contract or not (switching eDiscovery platforms always comes with challenges such as moving data and training users on the new platform).

Locking into a contract can also result in loyalty discounts for your firm’s commitment and it’s also a benefit to the provider because it enables their revenue to be more predictable from month to month.  It’s a true “win-win” for both parties.  But, locking into a contract is not for all firms, so it’s important to know whether you can opt for shorter term commitments or even a no-commitment, pay-as-you-go plan.

Where will the data reside?

Evans noted that in order to properly assess the firm’s capabilities, decision makers should engage a knowledgeable expert – either internally or externally if need be – to ask some key questions: “What will make more economic sense and data security sense? Is your data security robust enough to protect your clients’ data, or are you better off hosting it in the cloud with the security of a vendor?”

It’s not just eDiscovery cloud providers that are advocating cloud-based over in house solutions, law firms are beginning to do so as well.  And, it’s also important to note that not all cloud storage is the same.  Some providers use public cloud storage, such as Amazon AWS where the data could be located anywhere in the world, for their data storage while others use a protected cloud data center approach where the data resides on their servers in a known location.  How important is it for you to know where your data is located?

So, what do you think?  What questions did (or would) you ask in selecting your eDiscovery technology solution?  Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Questions to Answer Before Selecting Your Next eDiscovery Platform: eDiscovery Best Practices

Considering selection of an eDiscovery platform for a case or for your entire organization to use?  A recent article on Legaltech© News provides some useful questions to ask to help select the solution that best meets your needs.

In Buying a New E-Discovery Platform? 8 Questions You Need to Ask First, the author (Zach Warren) reaches out to two prominent e-discovery attorneys: Gareth Evans of Gibson Dunn and John Rosenthal of Winston & Strawn, to get their takes on eight questions that firms should ask themselves before investing in an eDiscovery platform.  We’ll cover them here and I’ll provide some of my own thoughts, as well.

What do your attorneys actually use?

In the article, Evans discussed polling his own attorneys – with something as simple as a SurveyMonkey poll – to determine what platforms they like and dislike and why.  That’s certainly important information to gather.  It has also been my experience that the more attorneys you have, the less likely they are to agree on a preferred platform, so it makes sense to get a sense of the features that are most important to them as well (which conveniently leads right into the next question).  :o)

How will people use the technology?

As the author notes, “it’s important to nail down how the attorneys are actually planning on using the platform”.  Do they require sophisticated analytics capabilities?  Or an easy to use platform that mostly requires baseline functionality.  Rosenthal also notes that much of the evaluation may be done by non-attorneys, so it’s important for those non-attorneys need to spend time to understand the objectives of the case team to select technology that enables the case team to expedite the review.

It’s also important to understand the role of each person using the platform and what their proficiency level is.  Will the firm be using an experienced in-house litigation support person or outside vendor to load data?  Or will attorneys want to manage that process themselves?  With automation tools available today, more attorneys are beginning to actually load their own data.

What are the platforms’ data analytics capabilities, and do we need them?

Both Evans and Rosenthal indicated that the latest and greatest analytics capabilities are often not needed; Evans noted that high-powered analytics could be “overkill” for most users, and Rosenthal noted that “For overwhelming majority of reviews, the most sophisticated analytics such as predictive coding will not be used”.  Some analytics capabilities can be useful in all cases (e.g., domain categorization, thread identification, near-duplicate identification, clustering, etc.) and others are only occasionally needed.  Evans noted that his firm “went with a more basic platform, with the opportunity to use a more robust platform as needed for those more familiar with the technology or as a larger case demands”.  In other words, don’t buy more technology than you need.

Can the firm’s preexisting technology handle the new platform?

Evans says that bringing the firm’s IT department into the process is important.  What if you’re considering a cloud-based eDiscovery solution?  Is it still important?  Absolutely.  At CloudNine, we once had a client that was experiencing all sorts of issues accessing our cloud-based review platform – as it turned out, they had a highly secured network environment that was rather restrictive in access of sites that weren’t “whitelisted” (i.e., registered to allow full access).  Once their IT department whitelisted our site, those issues disappeared immediately.  So, it’s always important, regardless of the type of solutions you’re considering.

Those are the first four questions; tomorrow, we will take a look at the remaining four.

So, what do you think?  What questions did (or would) you ask in selecting your eDiscovery technology solution?  Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Not Only is the Age of eDiscovery Automation Upon Us, But So is the Age of Cloud-Based eDiscovery: eDiscovery Trends

That may be the first time I’ve ever put the word “eDiscovery” into the blog post title three times… :o)

On Monday, I declared that, in 2016, the age of eDiscovery automation is upon us.  So, who are these “jokers” asking if 2016 is the year of cloud-based eDiscovery?  The nerve!

I’m kidding, of course.  But, in the Bloomberg BNA article 2016 – The Year of Cloud-Based E-Discovery? (written by Daniel Garrie and Yoav M. Griver of Zeichner, Ellman & Krause), the authors note that “cloud-based computing will become more fully enmeshed in the e-discovery marketplace”.

For those of us that think that cloud-based computing already is fully enmeshed in the eDiscovery marketplace, here are some notable comments in the article from these two partners at a 50 attorney firm based in Manhattan:

  • “Some law firms feel that having a hosted solution on-site is more practical than a cloud-based solution. This is no longer true.”
  • “[O]ne thing the emerging players share is that they are finally aligning their cost with what the cost should be, which is not something often seen in the past with current entrenched solutions providers. This means that a firm can more easily find a cloud-based solution that is right for it, while paying a price that is likely less than the cost of maintaining the solution in-house.”
  • “Almost every e-discovery platform in the marketplace today requires some sort of connectivity to the Internet to obtain software updates, be it for the platform or the solution operating the platform. Consequently, law firms that elect to avoid cloud-driven solutions with the intention of offering clients greater security may not actually be providing greater security. Odds are that your security isn’t bulletproof, you don’t have 100 percent systems uptime, and you may not have the necessary amount of staff resources dedicated to IT management.”
  • “In short, cloud-based solutions are now mature enough that law firms should begin to evaluate e-discovery cloud solutions for the potential cost savings to the firm, the increased cyber security over their clients data, and for the decrease to their clients of the exorbitant costs that can often be associated with the discovery process. Each of these is not only a potential benefit to the law firm, but a potential selling point to a client.”

These words advocating cloud-based over on-site solutions within a law firm are not coming from an eDiscovery cloud provider, they are coming from two partners at an actual law firm.  That says a lot.  Of course, I’ve been saying that for over five years now:o)

In this day of mounting cybersecurity concerns, when it comes to evaluating eDiscovery solution providers, here are some questions to ask the provider regarding how they handle your clients’ data:

  • Where will my data be stored? Will it be on servers dedicated to your platform?  Can you access those servers physically is there is a need to copy large amounts of data to them quickly?  Will the data be stored within the US or could it be stored internationally?
  • What certifications has your data center earned? Is it ISO 27001 compliant?  Is it HIPAA compliant?  Is the data center compliant with any other certifications?
  • Does your data center have an uptime service agreement?
  • What physical security mechanisms are in place?
  • Does your data center provide multiple levels of redundancy?
  • Does the data center have backup power capabilities when main power goes out?

These are just a few of the questions to ask your eDiscovery cloud provider.  It’s important to be as informed as possible in this age of the routine cybersecurity breach before selecting your eDiscovery platform.  You don’t want to be these guys!

So, what do you think?  Do you think that cloud-based solutions for eDiscovery are more secure than in-house solutions?  Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Less Than Half the States Still Have an Ethics Opinion Regarding Lawyer Cloud Usage: eDiscovery Best Practices

From time to time, we like to take a look back at stories we’ve covered in the past and provide an update.  About a year and a half ago, we published a blog post regarding the states that have published ethics opinions for lawyers regarding using and storing client data in the cloud.  At that time, only 14 states (less than one third) had published an ethics opinion regarding lawyer cloud usage.  Eighteen months later, only a few more states have done so.

The Legal Technology Resource Center (LTRC) of the American Bar Association’s (ABA) web site has a page titled Cloud Ethics Opinions Around the U.S., where the ABA provides an interactive map of the states (see the image of it above), with the states that have published ethics opinions shown in blue.  Oddly enough, Wisconsin is not shown in blue, though they appear to have published an ethics opinion earlier this year.  On the actual site, you can either click on the state to scroll down to it or manually scroll down to the state by name alphabetically (the list still has “Nevada” after “New Hampshire”, “New Jersey” and “New York” for some reason).  Anyway, according to the ABA, here are the states that have published ethics opinions – with links to each state’s opinion (note that several of the links on the ABA site are not working, so we found the correct links and are providing them below):

If you counted, we’re up to 20 total states with opinions – less than 40% of the total state jurisdictions (when you include DC).

As noted previously, the ABA site provides two tabs below the interactive map to highlight the opinions:

  • Quick Reference tab that identifies whether cloud usage for client data is permitted (so far, all states say “Yes”), the standard for use (currently all states with opinions enforce a reasonable care standard) and a bullet point list of specific requirements or recommendations;
  • Opinion Summaries tab that provides a brief summary for each of the opinions.

Hopefully, the next time we check, a majority of the states will have published their own opinions by then.

So, what do you think? Are you surprised that more states don’t have published cloud ethics opinions?  Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

The Forecast is for Way More Clouds by 2018: eDiscovery Trends

According to a new Gartner report released earlier this month, by 2018, at least 30% of the data reviewed in eDiscovery will be stored in the cloud, up from 5% this year.

The report, titled “Critical Capabilities for E-Discovery Software”, identifies six critical capabilities and three use cases to provide detailed ranking on software products from 20 eDiscovery vendors.  Other key findings include:

  • Not surprisingly, there is a disconnection between IT and legal and, as a result, “[e]ach e-discovery case is often an isolated event and handled as a project”. This project-based approach means that “organizations invest in multiple tools and providers for their e-discovery technology needs”.
  • The eDiscovery market is still “relatively mature”, but “still faces a new wave of first-time buyers as litigation and investigation impact more and more nonregulated industries”.
  • The current market “lacks effective and cohesive technologies” to address new data sources (such as social media and other Web data) in collection and preservation.

The report recommends creating an eDiscovery stakeholder group which consists of IT, inside counsel, risk and security leaders to oversee projects, seek to identify eDiscovery tools and/or manual processes now in use by both IT and legal and consolidate solutions where overlapping capabilities may exist.

The Critical Capabilities document uses the same criteria for vendor inclusion as the “Magic Quadrant for E-Discovery Software” report released by Gartner earlier this year (and covered by us here).  The report ranks the vendors for each of the three use cases, provides a table showing the product score for each vendor for both the three use cases and six critical capabilities and also provides a written summary of each vendor’s capabilities.

To learn more about the report and purchase a copy, click here.

So, what do you think? Are you surprised by the trend toward cloud-based eDiscovery review?  Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine Discovery. eDiscoveryDaily is made available by CloudNine Discovery solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Want a Definition of “Possession, Custody, or Control” of ESI? Look to The Sedona Conference: eDiscovery Best Practices

Hard to believe that we’re just now getting around to covering it, but The Sedona Conference® released a new commentary back in April. This guide strives to provide guidance to defining the phrase “possession, custody, or control” as it’s used in Federal Rules 34 and 45.

Rule 26(a) of the Federal Rules of Civil Procedure allows for the discovery of “documents, electronically stored information, and tangible things” in the responding party’s “possession, custody, or control.” Similarly, Rule 34(a) and Rule 45(a) obligate a party responding to a document request or subpoena to produce “documents, electronically stored information, and tangible things” in that party’s possession, custody, or control. However, nowhere does the Rules provide any definition of the phrase “possession, custody, or control”, requiring parties to look to case law for a definition. Unfortunately, the case law has proved to be unclear and inconsistent in providing such a definition. In addition, determining whether ESI should be considered to be in a responding party’s “possession, custody, or control” has become more complex, with the growing popularity of technologies and trends such as social media and cloud computing.

The public comment version of The Sedona Conference Commentary on Rule 34 and Rule 45 Possession, Custody, or Control was released in April to provide practical, uniform and defensible guidelines regarding when a responding party should be deemed to have “possession, custody, or control” of documents and all forms of electronically stored information (ESI) subject to Rule 34 and Rule 45 requests for production. A secondary purpose of the Commentary is to advocate abolishing use of the common-law “practical ability test” for purposes of determining Rule 34 and Rule 45 “control” of ESI, which has led to “inequitable” situations in which courts have held that a party has Rule 34 “control” of Documents and ESI even though the party did not have the actual ability to obtain the Documents and ESI.

The guide begins with a one-page Abstract that briefly describes the issue and the goal of the commentary, followed by a one-page list of the actual principles. They are:

  • Principle 1: A responding party will be deemed to be in Rule 34 or Rule 45 “possession, custody, or control” of Documents and ESI when that party has actual possession or the legal right to obtain and produce the Documents and ESI on demand.
  • Principle 2: The party opposing the preservation or production of specifically requested Documents and ESI claimed to be outside its control, generally bears the burden of proving that it does not have actual possession or the legal right to obtain the requested Documents and ESI.
  • Principle 3(a): When a challenge is raised about whether a responding party has Rule 34 or Rule 45 “possession, custody, or control” over Documents and ESI, the Court should apply modified “business judgment rule” factors that, if met, would allow certain, rebuttable presumptions in favor of the responding party.
  • Principle 3(b): In order to overcome the presumptions of the modified business judgment rule, the requesting party bears the burden to show that the responding party’s decisions concerning the location, format, media, hosting and access to Documents and ESI lacked a good faith basis and were not reasonably related to the responding party’s legitimate business interests.
  • Principle 4: Rule 34 and Rule 45 notions of “possession, custody, or control” should never be construed to trump conflicting state or federal privacy or other statutory obligations.
  • Principle 5: If a party responding to a specifically tailored request for Documents or ESI (either prior to or during litigation), does not have actual possession or the legal right to obtain the Documents or ESI that are specifically requested by their adversary because they are in the “possession, custody, or control” of a third party, it should, in a reasonably timely manner, so notify the requesting party to enable the requesting party to obtain the Documents or ESI from the third party. If the responding party so notifies the requesting party, absent extraordinary circumstances, the responding party should not be sanctioned or otherwise held liable for the third party’s failure to preserve the Documents or ESI.

The remainder of the guide covers 1) the background that led to the new principles, including inconsistent interpretations of “possession, custody, or control” within the Rules, shortcomings of the “practical ability test” and effect of new technologies on the analysis and 2) a detailed look at each of the new principles. There is also an Appendix with a lengthy spreadsheet of cases where “possession, custody, or control” was at issue.

As usual, the Commentary is free and can be downloaded here. As this is the public comment version, you can submit comments to info@sedonaconference.org, or fax(!) them to 602-258-2499.

So, what do you think? Will these new principles lead to a consistent application of “possession, custody, or control” within the courts? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Gartner Report Estimates eDiscovery Software Market was $1.8 Billion in 2014: eDiscovery Trends

The eDiscovery marketplace grew in 2014 with total software revenue reaching $1.8 billion worldwide, according to Gartner’s annual Magic Quadrant for E-Discovery Software report, released last week.

In the Market Overview section of the report, Gartner estimated that the enterprise e-discovery software marketplace was $1.8 billion in total software revenue worldwide in 2014, an increase of 10.6% from 2013, with a five-year compound annual growth rate (CAGR) of around 12%.

The report also identified several key trends impacting eDiscovery, including:

  • Increased migration to Office 365 by organizations;
  • Increased dialogue on how to preserve social and Web data, as well as data related to the Internet of Things (IoT);
  • Focus on agile and less expensive approaches to eDiscovery as opposed to traditional project-based approaches;
  • Trends continuing towards simplified pricing structures;
  • Increased deployment of eDiscovery software via SaaS models; and
  • Continued shake-up of the market, with Microsoft’s acquisition of Equivio, continued expansion of existing vendors and penetration into the market by startups.

As usual, the Gartner report also surveyed the landscape of eDiscovery vendors that met inclusion criteria, including at least $20 million in revenue, 50 or more clients, and ownership of the intellectual property and copyright to their software. This year’s report includes 20 vendors that meet these conditions (down from 22 vendors last year), and uses Gartner’s “magic quadrant” to rank them as leaders, visionaries, challengers, or niche players based on an analysis of the strengths and weaknesses. To be included in this report, a vendor also had to sell enterprise software licenses, a software appliance or SaaS conforming to Gartner’s definition of SaaS. Two new vendors were added to the quadrant this year while four were dropped (Gartner also identified four additional “vendors to watch”).

The report is available for purchase here on Gartner’s site, though, it can be obtained for free from several of the vendors named in the report.

So, what do you think? Are you surprised by any of the trends affecting the eDiscovery market? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

“How Much Will it Cost?” is Not Necessarily the Right Question to Ask: eDiscovery Best Practices

This is a topic we covered last fall, but it has come up again several times with clients (and prospective clients) recently and since we have so many new viewers and subscribers in the past couple of months (thanks to our recently announced education partnership with EDRM and some very kind words from Craig Ball on his excellent Ball in Your Court blog), it bears discussing again.

By far, the most important (and, therefore, the most asked) question asked of eDiscovery providers is “How much will it cost?”. Actually, you should be asking a few questions to get that answer – if they are the right questions, you can actually get the answer you seek.

With these questions, you can hopefully prevent surprises and predict and control costs:

  • What is the Unit Price for Each Service?: It’s important to make sure that you have a clear understanding of every unit price the eDiscovery provider includes in an estimate. Some services may be charged per-page or per-document, while others may be charged per gigabyte, and others may be charged on an hourly basis. It’s important to understand how each service is being charged and ensure that the price model makes sense.
  • Are the Gigabytes Counted as Original or Expanded Gigabytes?: For the per gigabyte services, it’s also important to make sure that you whether they are billed on the original GBs or the expanded GBs. Expanded GBs can be two to three times as large (or more) as the original GBs. Some services are typically billed on the original GBs (or at least the unzipped GBs) while others are typically billed on the expanded GBs. It’s important to know which metric is used; otherwise, your ESI collection may be larger than you think and you may be in for a surprise when the bill comes.
  • Will I Get an Estimate in Advance for Hourly Billed Services?: When you ask for specific hourly billed services from the provider (such as professional consulting or technician services) to complete a specific task, it’s important to get an estimate to complete that task as well as advanced notification if the task will require more time than estimated.
  • What Other Costs are Billed?: It’s not uncommon for other charges to be included in invoices, such as user fees for hosting services (not all hosting providers charge user fees, so it’s important to comparison shop) or project management, which can be an important component to the services provided by the eDiscovery provider. And, don’t forget charges for supplies and shipping. The rates charged for these services can vary widely, from non-existent to exorbitant. Understanding what other costs are being billed and the rates for those services is important to controlling costs.
  • If Prices are Subject to Change, What is the Policy for Those Changes and Notification of Clients?: Let’s face it, prices do change, even in the eDiscovery industry. In ongoing contracts, most eDiscovery providers will retain the right to change prices to reflect the cost of doing business (whether they exercise those rights or not). It’s important to know the terms that your provider has set for the ability to change prices, what the notification policy is for those price changes and what your options are if the provider exercises that right.

With the right questions and a good understanding of your project parameters, you can get to the answer to that elusive question “How much will it cost?”.

So, what do you think? How do you manage costs with your eDiscovery providers? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Craig Ball of Craig D. Ball, P.C.: eDiscovery Trends

This is the eighth (and final) of the 2015 LegalTech New York (LTNY) Thought Leader Interview series. eDiscovery Daily interviewed several thought leaders at LTNY this year and generally asked each of them most of the following questions:

  1. What are your general observations about LTNY this year and how it fits into emerging trends? Do you think American Lawyer Media (ALM) should consider moving LTNY to a different time of year to minimize travel disruptions due to weather?
  2. After our discussion last year regarding the new amendments to discovery provisions of the Federal Rules of Civil Procedure, additional changes were made to Rule 37(e). Do you see those changes as being positive and do you see the new amendments passing through Congress this year?
  3. Last year, most thought leaders agreed that, despite numerous resources in the industry, most attorneys still don’t know a lot about eDiscovery. Do you think anything has been done in the past year to improve the situation?
  4. What are you working on that you’d like our readers to know about?

Today’s thought leader is Craig Ball. A frequent court appointed special master in electronic evidence, Craig is a prolific contributor to continuing legal and professional education programs throughout the United States, having delivered over 1,500 presentations and papers. Craig’s articles on forensic technology and electronic discovery frequently appear in the national media, and he currentlyblogs on those topics at ballinyourcourt.com.

What are your general observations about LTNY this year and how it fits into emerging trends? Do you think American Lawyer Media (ALM) should consider moving LTNY to a different time of year to minimize travel disruptions due to weather?

My impression is that the crowd is down. I’m not sure whether that was the challenging travel conditions (many people, daunted by winter storms and flight diversions, may have headed home), but looking at today’s keynote address, it wasn’t a full house. Still, it was a quality house. Fewer browsers isn’t bad for the exhibitors when the quality of leads improve. The folks that come to grab tchotchkes aren’t necessarily the folk vendors want to engage.

This is the first time in quite some time that I was able to peruse 100% of the exhibitors’ booths. That ALM wasn’t using the top floor this year suggests that, the number of exhibitors must be down, too. I’d attribute that to marketplace consolidation and to the ranks of vendors who’ve decamped to other venues, believing they can glean the benefits of being at LegalTech without exhibiting. I find myself in meetings at the Warwick Hotel as often as at the Hilton.

LegalTech has grown more important through the disappearance of other venues of this scale and breadth.  LTNY dominates as the one place where you see everybody and everything in the marketplace. But, that’s a cyclic phenomenon and competition will return. ILTA has grown in scale and import, and it serves as an influential alternative venue for kicking tires. It’s probably as important to be at ILTA as it is to be here in New York. The West Coast LegalTech has lost steam, but should be energized by its move to the Bay Area. The biggest challenger to these big tent events is improved communication tools. Screen sharing has made it as easy to be at your desk and see a high quality demo as fight the crowd.

There was also a different vibe, a “changing of the guard” feel. Underscoring the late Browning Marean’s absence, the temporary shuttering of the Hilton lobby bar was metaphorical, as was Monica Bay’s retirement. It signals the handing over of the reins to a new generation of disruptive competitors, and of established players seeking to reinvent and present themselves in fresh ways. That’s exciting. I’ve attended LegalTech since the latest technology was fire (we called it “Environmental Governance”), and I’m seeing many new faces, people I don’t recognize when I scan the cocktail lounge. That’s renewal: positive, but bittersweet.

As for the educational sessions, I’m biased as a member of the educational advisory board that plans the curriculum; but, the sessions I attended were first rate. The presenters did their homework; panelists weren’t “winging it.” The content was substantive and engaging. Has electronic discovery eaten the show? Sure, but many other offerings are here. They just don’t sponsor as many educational tracks, buy the big booths or host the prominent events. I know that some lament the extent to which electronic discovery has taken over; but, that’s a function of demand. Content follows the money.

Having said that, I feel that there’s a sense of ennui that pervades the industry. Many are tired of eDiscovery, manifested as efforts to shift the conversation to other things. When I plan eDiscovery programs, there’s a push to bring in privacy and cybersecurity or blow the topic up into information governance. All of those are valuable; but, they aren’t the core curriculum of eDiscovery, and we haven’t yet mastered the fundamentals of electronic discovery. Those hot topics serve to displace education still needed and topics more central to electronic discovery. We are still laying the foundation.

Trend-wise,we’re always a bit late to the party in eDiscovery. We aren’t doing enough to acknowledge that, like Elvis, much of the information we must address in discovery has left the building. It’s gone mobile, and we lack the scalable processes and tools to effectively and efficiently preserve and process mobile data. I’m hoping that the things I’m saying to vendors (and that I hope others are saying as well) will get them to look toward the hill, or even over it. Mobile and cloud are not “coming.” They’re here in a big way, and they’re not going away or becoming less important.

Finally, if it were my call, I’d swap the dates for the east and west events, giving three years notice. But, a wintry convention probably costs much less, so fuggedaboudit.

After our discussion last year regarding the new amendments to discovery provisions of the Federal Rules of Civil Procedure, additional changes were made to Rule 37(e). Do you see those changes as being positive and do you see the new amendments passing through Congress this year?

I am comfortable with the end result and think there is a virtual certainty that the amendments will sail through Congress with no more than a tweak or two, becoming our rules in December. With respect to their impact on preservation (which was the principal impetus behind the efforts to change the rules), it will make absolutely no difference. I’ve been asking people what they will not retain or do once the amendments take hold that they weren’t saving or doing before, and I’ve not had a single person articulate the savings they expect to realize on the strength of Rule 37(e). That said, I think 37(e) significantly immunizes negligent spoliation from significant sanctions. If there was going to be a 37(e)–and the millions spent by businesses lobbying for same sealed that deal–then Judge Grimm and others crafted the best 37(e) we could hope for.

Last year, most thought leaders agreed that, despite numerous resources in the industry, most attorneys still don’t know a lot about eDiscovery. Do you think anything has been done in the past year to improve the situation?

I don’t think enough are struggling with it. I think many have simply chosen to move on, whether they get it or not. They’re tired of eDiscovery, and they’re changing the conversation. That was my point earlier about, “Oh, you want to have an eDiscovery conference? Talk about cybersecurity or privacy instead.” They hate having to deal with the nitty-gritty of eDiscovery competency, like preservation and forms for production. Most still view “legal hold” as a document instead of a process. On the other hand, much of eDiscovery has been enshrined as a repeatable process. It may be a lousy process, but look how well it replicates! That’s a bit cynical. I do see incremental improvement and I see it in a variety of areas.

Those managing discovery in their organizations have gotten savvier and more refined in their thinking. Many organizations are in capable hands. Others have gotten what they wanted, but not what they need. By that I mean they acquired buzzwords, a few rules of thumb and a checklists to trot out without much understanding of what they are doing.

As much as I criticize lawyers for their intransigence in seeking out information about electronic discovery and refusing to master the barest fundamentals of information technology, as a profession, we have done a poor job of making materials available that are engaging and accessible. Even those lawyers willing to put effort into learning don’t know where to go for “eDiscovery 101, let alone 201 and 301.” Where are the primers and training tools? Other education supplies a pattern, a path for learning that we know how to follow. But, for electronic discovery, we’ve never had that path set before us. We’re starting to build curriculums in electronic discovery in a variety of law schools and more law schools are offering electronic discovery courses. Some of which are quite impressive and some of which are rather ministerial and give short shrift to the all-important “e” that makes eDiscovery different.

But, I’m encouraged that the coming year and the year after are going to be threshold intervals for leaps forward that we can take some pride in with regard to generating educational resources. Things are happening. Judge John Facciola’s retirement also fuels that “end of an era”, “handing over the reins” sense I mentioned; but it frees Judge Facciola’s up to concentrate more on teaching and leadership. I’m encouraged by that, and I look forward to working with him and following him in a variety of endeavors.

What are you working on that you’d like our readers to know about?

The coming year, I hope to focus on pulling together a group of educators to develop a core curriculum for electronic discovery – at the law school level, a curriculum that can be taught by those whose strength is the law and one that can be taught by those whose strength extend into the technology. I see a need to rethink professional development. We keep repeating in CLE much of the same stuff over and over again. We need to educate lawyers and litigation support, paralegals, legal assistants, IT – the people “in the trenches” – opening a path to meaningful skills and accreditation (not just a certificate and some letters to stick after one’s name). We need to offer the means to acquire genuine expertise and competence. So, I will concentrate on working with others to develop materials that can be freely circulated to law students and used by law professors, such as distilled case law, discussion questions, workbooks, tools, hands-on exercises and all the rest that serve to help schools offer practical skills courses and new lawyers gain talents that make them more valuable to firms and clients.

As I look around, I’m impressed at how much difference an individual can make in this young field. People like Richard Braman, Browning Marean, George Socha, Bill Hamilton, Tom Allman, Ariana Tadler, the rock star eDiscovery judges and others inspire me to keep on the oars and beat on, boats against the current, and unlike Gatsby, bearing ceaselessly toward tomorrow.

Thanks, Craig, for participating in the interview!

And to the readers, as always, please share any comments you might have or if you’d like to know more about a particular topic!

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Need Help on Handling Social Media, Cloud and Mobile Data Sources? Check Out this Conference: eDiscovery Trends

Last week, we announced that eDiscoveryDaily is a new Education partner of EDRM. University of Florida Levin College of Law is another EDRM Education partner and will be teaming up with EDRM to host the 3rd Annual UFLaw and EDRM Electronic Discovery Conference on Friday, March 27.

The conference is focusing its attention this year on litigation involving social media, the cloud, and mobile devices. Data from a multitude of social platforms and mobile devices (such as your automobile, Fitbit, iPhone, smart TV and even your thermostat) capture our movements, our moods, and the everyday moments of our lives. That data is stored everywhere – on our devices, at remote locations, and in the cloud. This critical information can make or break any litigation and investigation.

The event will take place in Holland Hall at the University of Florida, Levin College of Law, and will be streamed online as well. It runs from 8:00 am to 6:00 pm Eastern time. George Socha, co-founder of EDRM and William Hamilton, Partner, Quarles & Brady are co-chairs and there are a number of knowledgeable presenters, including Craig Ball and Monica Bay. 6.5 general CLE credits are available for attendees. Here’s a link to the agenda.

The entire day-long conference is available online for $99, or in person for $199. EDRM members receive a discounted rate of $45 for online or $99 for in person attendance (select “Certified Conference Friends” at time of registration). The Conference is completely free to all employees of federal and state governmental agencies, judges and judicial staff, students, and academics. Click here to register.

So, what do you think? Do you feel that you have a handle on social media, the cloud, and mobile devices? If not, are you attending the conference? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscoveryDaily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.