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Client Spotlight: Orbach Huff & Henders’ Journey with CloudNine
Rick Clark, CloudNine’s VP of Marketing and Strategic Partnerships recently sat down with Jose Cusio, Systems Administrator at Orbach Huff & Henders, to talk about their experience adopting CloudNine Review and how it transformed their litigation workflows.
About Orbach Huff & Henders
Founded as a litigation law firm specializing in construction, Orbach Huff & Henders now serves diverse practice areas from property and employment to environmental and education law. With over 70 staff members, efficiency and reliability are critical to their success.
Why CloudNine?
Jose shared that the firm initially used Concordance and another SaaS eDiscovery review platform but was interested in finding more modern solutions. Discovering CloudNine Review was a turning point:
“It’s an amazing product… once I saw it, we jumped on CloudNine Review.”
Key factors that stood out during the evaluation:
- Native Preview: Attorneys loved the ability to view documents exactly as clients see them.
- Personable Team: “The people were great… I still keep in contact with Sheila from sales every month.”
- Comprehensive Support: From demos to onboarding, CloudNine’s team provided multiple training sessions to ensure the entire team was up to speed.
Smooth Transition & Ongoing Support
Switching platforms can be daunting, but Jose described the process as “super easy.” CloudNine handled the heavy lifting, and their support team went above and beyond and even working late hours to resolve issues.
“It’s not just a nine-to-five job for them… they took care of things at 11 PM.”
Looking Ahead: AI Integration
Jose is excited about CloudNine’s roadmap, especially its AI capabilities:
“That’s going to be huge for us moving forward.”
Final Thoughts
For Orbach Huff & Henders, CloudNine isn’t just about technology: it’s about people.
“The technology is great, but it’s the people behind it that make the difference.”