eDiscovery Daily Blog
Managing an eDiscovery Contract Review Team: Keep the Staff Motivated
In the last blog post, we talked about steps you can take to ensure high-quality, consistent work from a contract review staff. There is one more, very important thing you should do: keep the staff motivated. There is no question that a motivated, content staff will produce better work than a staff that is indifferent. Here are a few things you can do:
- Give them the big picture: Let the review staff know how their work fits into the overall litigation process, how their work product will be used, and how important their contribution is to the case.
- Keep them up-to-date on the status of the case: Let them know what’s going on. Tell them when case milestones have been met, when initial production deadlines have been met, and what the attorneys are doing.
- Have senior attorneys give them some attention: Ask senior attorneys on the case to stop by periodically and speak to the group. This, more than anything, will reinforce how important their work is to the case.
- Give frequent feedback to each member of the team: Each supervisor should be responsible for giving regular feedback to members of the team. This should be a daily task, done with team members on a rotating basis. Every team member – even those doing excellent work – should get one-on-one time with the supervisor.
- Make sure the work environment is comfortable and pleasant: Things like good lighting, comfortable chairs, good ventilation and a comfortable temperature can have a huge effect on both morale and productivity.
What do you do to keep a contract review staff motivated? Do you have suggestions you can share with us? Please share any comments you have and let us know if you’d like to know more about an eDiscovery topic.