eDiscovery Daily Blog
Five Features to Look for in an eDiscovery Review Solution
When considering which legal document review platform to implement, there are many features and functions to take into consideration, in addition to key stakeholders’ opinions. Commonly, the biggest challenges encountered during eDiscovery review include unpredictable pricing and poor training support.
As the cost of document review can range from $10,000 to upwards of $1 million in annual fees, it’s critical to select an experienced vendor with demonstrated strengths in performance abilities including:
- Real-Time Tracking
- Support & Training
- Return on Investment
Before you choose your next eDiscovery review solution, consider five advantages of CloudNine Review to help your law firm operate more efficiently.
Ready to see our five prerequisites for an efficient eDiscovery review process in action? Book a CloudNine Review demo today.
Legal Document Review Made Possible with Expedited Processing
The faster your eDiscovery solution, the quicker you’ll understand the case. Knowing the facts before the other side can have a huge benefit, especially on your initial discovery call or at a deposition. In addition, eDiscovery speed can help you:
- Reduce your spending
- File faster
- Settle sooner
CloudNine Review provides the type of speed to change an entire case strategy by shortening the path to critical case data.
As a self-service, on-demand application, CloudNine Review let’s you start your project any time, any where. With remote document review, you can even use your smartphone or tablet, with a simple, easy-to-use interface. The result enables you to accelerate your timeline, review documents on the fly, and control basic or complex productions.
Real-Time Tracking Is Pivotal For eDiscovery Firms
By determining the number of documents you process every hour, you can project your potential spend for the case and staff up or down, depending on your specific needs at the time. You can also establish a timeline and the confidence to hit important critical dates. Real-time tracking is a critical function of the review process allowing you to track progress and manage your budget accurately throughout.
By tracking changes in real-time, CloudNine Review displays updates as they occur so everyone sees the change immediately. If you’re worried about users overriding each other, don’t be. With full auditing on both the document level and system level, you’ll know who made the last changes and if it’s part of a pattern.
And, with visibility to track individual users, you’ll gain insights to how your team is using Review. For example, if a specific user is tagging documents incorrectly, you can turn the data into a coaching moment so your team knows what they’re looking for and how to process it.
Support & Training: Providing eDiscovery Teams the Support They Need
We know how frustrating it can be to operate a software solution without support or training. For this reason, CloudNine Review offers both Self-Service and Self-Service Plus to our clients.
With our Self-Service model, you have access to a service resource to lend aid if you are stuck.
The Self-Service Plus model allows you to leverage our entire services team and the hands-on support to load, review and prepare your data for production.
CloudNine also provides both live and on-demand training which includes video tutorials. With the live training, you have access to both user and admin training courses. With a concentrated course outline, our average user training usually lasts 30-60 minutes so you’ll be able to get started on your first case in no time. For users with previous experience in review applications, you may not even need to go through our full training before you’re able to get to work.
With your eDiscovery team trained and ready, you are one step closer to optimizing your eDiscovery cost recovery. Discover how you can create a more profitable review process in our eBook: Optimize eDiscovery Cost Recovery.
Flexibility With A Cloud-Based eDiscovery Software — Built With Your Team In Mind
CloudNine offers a uniquely flexible solution to help you take advantage of both cloud-based processing and on-prem storage. This flexibility is helpful when litigation is paused or delayed. And, since costs to store data in the cloud can get expensive for both your firm and clients, you can move your data to on-prem storage thereby removing the potential for high hosting fees charged by other cloud-based eDiscovery software solutions.
Reviewing large datasets can be tough when you don’t have an easy way to break them down. Custom batching can help you break large datasets into smaller and more manageable batches you can then assign to your team. This helps you get through the documents faster and prevents documents from being reviewed by multiple users.
Advanced reporting also helps you be more efficient by tracking user progress including monitoring the average documents reviewed per hour. If the average is 75 with only one person reviewing 250 documents an hour, this indicates an area for improvement. A quick investigation might reveal their dataset included an excessive amount of logo files or they may not fully comprehend their task and need more specific instructions.
eDiscovery Review Software Providing the ROI You Need
It’s important to remember no matter what you do, your law firm is still a business and it needs to be run in an efficient and effective manner.
CloudNine offers an all-inclusive subscription with everything you need for a successful eDiscovery review.
- Data Processing
- Data Filtering
- User-Friendly Interface
- Review Sets
- Customer Batching
- Data Storage
- Technical Support
- Certified Training
However, we recognize there are times your caseload might not fit into our traditional model. That’s why we offer a flexible pricing model to help when you have longer-duration cases with heavier upfront work. To determine which pricing model works best for you, there are three things we consider:
- The expected level of filtering
- Duration of the case
- Number of documents expected for review
While some cases require a review of every single document, others only pull documents filtered through a very specific targeted term. Knowing which helps us guide you to the right pricing plan.
When choosing the eDiscovery review solution that best suits your needs, remember that CloudNine Review always delivers speedy processing, real-time tracking, support, training, flexibility, and return on investment.
If you’re ready to see how it can help you, request a free demo today.
CloudNine empowers legal, information technology, and business professionals with eDiscovery automation software and professional services that simplify litigation, investigations, and audits for law firms and corporations.