Industry Trends

Document Reviewers are People Too, Even in Canada, eh?: eDiscovery Trends

A couple of weeks ago, a $384 million class action was filed in Canada against professional services firm Deloitte LLP on behalf of hundreds of lawyers working at a document-review company it acquired last year. Even in Canadian dollars, that’s a lot.

As reported on by Canadian Lawyer’s blog Legal Feeds (Document review workers launch class action against Deloitte), on March 9, Canadian document review attorney Shireen Sondhi filed suit against Deloitte, which acquired ATD Legal Services in 2014, alleging document review attorneys were improperly classified as independent contractors (thereby exempt from protection under the Employment Standards Act).

Sondhi claims she and her colleagues were for years denied statutory labor protections, such as notice of termination. She also claims that they were also deprived of entitlements such as vacation pay and overtime – with even bathroom breaks docked from their overall compensation.

Despite the absence of statutory protections, the plaintiff alleges she and her class members agreed to the onerous conditions because they could ill afford to make demands of their employer amid Canada’s cutthroat legal jobs market.

“For many young lawyers, saddled with staggering student debt and desperate not to leave the field of law, document review is a last resort,” the statement of claim reads. “Deloitte is one of only a few document review companies in Ontario, and for many Class Members, represents their sole source of income.”

“These workers were supervised in Deloitte’s offices, they didn’t provide their own tools, or control their own schedules,” said plaintiff’s counsel Andrew Monkhouse in a statement. “It is simple logic that a lawyer, hired into a non-legal job, would be eligible for every protection under the law that non-lawyers are afforded.”

The conflict between Sondhi and her employer arose after Deloitte acquired ATD in January 2014. The claim alleges that, upon Deloitte’s acquisition, the new parent company imposed terms on document review workers that suggested a tacit acknowledgment of potential liability.

Deloitte required document reviewers to contract to an intermediary, Procom Consultants Group (also named in the suit), which then began withholding employment insurance (EI) and Canada Pension Plan (CPP) deductions. The claim alleges this intermediary served to minimize Deloitte’s liability.

Procom then charged Deloitte a fee amounting to $3 per hour – a charge passed on to the document reviewers, who received no benefit from the arrangement. All told, the fee, along with the EI and CPP deductions, reduced the take-home pay of document reviewers from $50 per hour to just over $40 per hour.

A major part of the dispute is whether document review is considered legal work. As reported in Law Times earlier this month, Sondhi says an amended Deloitte contract later took out a clause that deemed the document review work to be non-legal but described it as a “data processing and computer services” function that still doesn’t require LawPRO liability insurance. At that point, Sondhi says she sent an e-mail to the management team expressing the concerns she still had.

“I got this e-mail back from an employee at Procom saying, ‘Deloitte is not prepared to change the contract any further. Either you sign the contract or you consider your relationship terminated. Don’t come into the office tomorrow morning,’” she says. “So I wrote back and said, ‘I’m not comfortable with this. You haven’t answered my question, and I will not be signing the contract.’”

“I was shocked that Deloitte went as far as terminating me for vocalizing opposition to the Procom contract,” said Sondhi in a statement. “The entire situation reinforced to me just how great the power disparity was between Deloitte and I.”

So, what do you think? Does the class of document reviewers have a case? Should the work that document reviewers perform be considered legal work? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscoveryDaily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Who is Investing in eDiscovery Companies?: eDiscovery Trends

As we have reported in the past, the eDiscovery industry is still growing at an impressive rate. One recent market report estimated that the global eDiscovery market is forecast to reach $15.65 billion by 2020. So, who is investing in the eDiscovery industry?

Leave it to Rob Robinson, once again, to compile some useful stats for us.

In a recent story on his excellent Complex Discovery blog titled A Short List of eDiscovery Investors, Rob (who last year put together a “mashup” of industry estimates for us) once again puts together one of his useful lists for us, providing a short list of 30+ investment organizations (actually 32, but who’s counting) that have funded eDiscovery-related companies between 2009 and today. This list is based on Rob’s “non-comprehensive” list of industry mergers, acquisitions and investment tracking that he has tracked for over 12 years (which we previously covered here and here). His list provides the name of the investing organization, their website URL and an example company in which they’ve invested.

The investor company names include words like “venture”, “capital”, “partners”, “management” and “group”. Sounds like investors to me. They have invested in companies from AccessData and Advanced Discovery to Xact and Zovy. Some eDiscovery providers have received investments from more than one investment firm.

So, if you want to see some of the companies that are helping the fuel the growth of the eDiscovery industry, check out Rob’s story here.

So, what do you think? Can you think of other growth indicators in the eDiscovery industry? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscoveryDaily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

eDiscovery Daily Is Fifty Four! (Months Old, That Is)

Let’s party! Fifty four months ago today, eDiscovery Daily was launched. It’s hard to believe that it has been 4 1/2 years since our first three posts debuted on our first day, September 20, 2010. 1,129 posts later, a lot has happened in the industry that we’ve covered. And, yes we’re still crazy after all these years for committing to a daily post each business day, but we’re still rolling along and providing daily eDiscovery news and analysis while still covering our day jobs.

Twice a year, we like to take a look back at some of the important stories and topics during that time. So, here are just a few of the posts over the last six months you may have missed. Enjoy!

Thanks for your support! Our subscriber base and daily views are bigger than ever! And, we owe it all to you! Thanks for the interest you’ve shown in the topics! We will do our best to continue to provide interesting and useful eDiscovery news and analysis. And, as always, please share any comments you might have or if you’d like to know more about a particular topic!

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

When Blogging Interferes with Your Day Job, Which Do You Pick?: eDiscovery Best Practices

Though I write a daily blog, believe it or not, I do have a “day job”. I’m Vice President of Professional Services at CloudNine, and I also coordinate our marketing and software rollouts. Sometimes, I’m able to write my blog post during the work day; other times, I have to wait until the evening to do so, possibly as late as 8 or 9 PM, depending on my workload for that day. When blogging interferes with your “day job”, it can be difficult to do both.

I’m not sure that this was directly stated, but this conflict between day job and blogging may have been a factor in the discontinuation of IT-Lex last year and the scaling back of Ralph Losey’s excellent e-Discovery Team® blog from weekly to monthly a few weeks ago. It’s not always easy to keep a blog going when you have a busy career too.

In her excellent blog Litigation Support Guru, Amy Bowser-Rollins (see our profile of her from last year here) wrestled with that very dilemma. As she noted in her most recent post I Quit My Litigation Support Job, she has juggled four “jobs”, including: 1) Working full-time in a litigation support role at a law firm in Washington DC, 2) Working in a management position for a non-profit called Women in eDiscovery, 3) Teaching several courses in the Georgetown University Paralegal Studies program, and 4) Mentoring individuals interested in a litigation support career through her Litigation Support Guru blog.

As you can imagine, it was a struggle for Amy to do it all. Anyone can tell you that litigation support is a full-time job that can, at times, involve evening and weekend work. Not to mention that she was also dealing with a three hour daily commute to and from Washington DC. Though she noted that her work on the blog was most fulfilling (“I love helping others realize their dreams. I love mentoring others.”), her day job (and commute) was cutting into time to mentor others.

So, she quit her day job.

After having taken a sabbatical back in 2005, Amy decided to take another one now from her litigation support job. More power to her and, hopefully, that means more excellent blog posts to come!

As for me, last week was especially busy. I provided consulting assistance in different projects to clients ranging from search best practices to retrieve particular documents to review, de-duplication of potentially privileged documents in order to prepare a privilege log and identification of previously reviewed and classified documents in one collection to exclude them from review in another collection (to save review costs and ensure consistency). I managed to do all of that in four days, as I was off Friday for my birthday. 🙂 It’s not always easy, though, to attend to my day job and keep up with the blog.

When my boss at CloudNine approached me with a completed design and URL for our blog (which, of course, was called eDiscovery Daily), I initially balked at the idea of doing a daily blog. As you can imagine, I was a bit daunted by the effort involved of having to identify and write about different topics four to five days per week. Ultimately, nearly four and a half years later, it has proven to be personally rewarding for me as it forces me to keep up to date on trends and key case law in the industry (efforts which would otherwise go languishing when client projects heat up). And, my “day job” has also enabled me to share some of my experiences to you through best practices that I’ve learned through actual experiences with clients. I hope you have found our blog to be as useful as I have found it rewarding to write and I plan to continue to write it (and keep my “day job”) as long as I can.

I’m not going to go so far as to say “hug a blogger today”, but I think it’s important to recognize that most of them do this in their spare time, aside from their “day job”. I, for one, am grateful to all that do so in legal technology.

So, what do you think? Which blogs do you read? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Organizations are Increasing Their Investment in Legal Data Analytics, According to New Survey: eDiscovery Trends

According to a new survey of more than 125 legal technology professionals released by Huron Legal earlier this week, 68% of respondents expect their organizations’ investment in legal data analytics to increase in the next two years.

As noted in their announcement, there are, however, several challenges to effectively implement legal data analytics identified by the respondents, including:

  • Securing buy-in from senior leadership on the value of analytics (37% of respondents identified as the biggest challenge);
  • Quality of data (22%);
  • Cost of implementing data analytics effectively (23%),
  • Lack of accessible data (9%);
  • Threat to the practice of law (9%).

Also, 64% of respondents said that the legal industry is behind other industries when it comes to data analytics.

When asked about the one or more areas where data analytics is currently being applied in their organization, respondents replied as follows:

  • 64% of respondents indicated that data analytics is currently being applied in eDiscovery;
  • A third (33%) noted litigation management (i.e. case strategy, staffing);
  • Nearly a quarter (24%) indicated law department management (i.e., matter budgeting, legal project management);
  • Almost a third (29%) selected information governance;
  • 17% pointed to outside counsel/law firm management (i.e., staffing, etc.);
  • 16% noted rate/fee negotiation;
  • 10% stated M&A evaluation.

Only about 10% of respondents said that data analytics is not being applied at all within their organization. Not surprisingly, 45% of respondents identified cost management and savings as the biggest benefit of data analytics in the legal industry.

“It is clear that the legal industry is starting to recognize the power of data analytics, as evidenced by the burgeoning use of emerging legal technology and the willingness to increase investment in analytics,” said Nathalie Hofman, managing director at Huron Legal. “However, in order to realize analytics’ full potential, legal professionals at all levels must be educated about how to best to use them. Analytics can inform decisions in a number of areas, leading to greater efficiency and cost effectiveness.”

No survey would be complete without a handy-dandy infographic to summarize the results, click here to view the infographic for this survey by Huron Legal.

So, what do you think? Do these results reflect a promising trend? Or do they reflect that we still have a long way to go? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Craig Ball of Craig D. Ball, P.C.: eDiscovery Trends

This is the eighth (and final) of the 2015 LegalTech New York (LTNY) Thought Leader Interview series. eDiscovery Daily interviewed several thought leaders at LTNY this year and generally asked each of them most of the following questions:

  1. What are your general observations about LTNY this year and how it fits into emerging trends? Do you think American Lawyer Media (ALM) should consider moving LTNY to a different time of year to minimize travel disruptions due to weather?
  2. After our discussion last year regarding the new amendments to discovery provisions of the Federal Rules of Civil Procedure, additional changes were made to Rule 37(e). Do you see those changes as being positive and do you see the new amendments passing through Congress this year?
  3. Last year, most thought leaders agreed that, despite numerous resources in the industry, most attorneys still don’t know a lot about eDiscovery. Do you think anything has been done in the past year to improve the situation?
  4. What are you working on that you’d like our readers to know about?

Today’s thought leader is Craig Ball. A frequent court appointed special master in electronic evidence, Craig is a prolific contributor to continuing legal and professional education programs throughout the United States, having delivered over 1,500 presentations and papers. Craig’s articles on forensic technology and electronic discovery frequently appear in the national media, and he currentlyblogs on those topics at ballinyourcourt.com.

What are your general observations about LTNY this year and how it fits into emerging trends? Do you think American Lawyer Media (ALM) should consider moving LTNY to a different time of year to minimize travel disruptions due to weather?

My impression is that the crowd is down. I’m not sure whether that was the challenging travel conditions (many people, daunted by winter storms and flight diversions, may have headed home), but looking at today’s keynote address, it wasn’t a full house. Still, it was a quality house. Fewer browsers isn’t bad for the exhibitors when the quality of leads improve. The folks that come to grab tchotchkes aren’t necessarily the folk vendors want to engage.

This is the first time in quite some time that I was able to peruse 100% of the exhibitors’ booths. That ALM wasn’t using the top floor this year suggests that, the number of exhibitors must be down, too. I’d attribute that to marketplace consolidation and to the ranks of vendors who’ve decamped to other venues, believing they can glean the benefits of being at LegalTech without exhibiting. I find myself in meetings at the Warwick Hotel as often as at the Hilton.

LegalTech has grown more important through the disappearance of other venues of this scale and breadth.  LTNY dominates as the one place where you see everybody and everything in the marketplace. But, that’s a cyclic phenomenon and competition will return. ILTA has grown in scale and import, and it serves as an influential alternative venue for kicking tires. It’s probably as important to be at ILTA as it is to be here in New York. The West Coast LegalTech has lost steam, but should be energized by its move to the Bay Area. The biggest challenger to these big tent events is improved communication tools. Screen sharing has made it as easy to be at your desk and see a high quality demo as fight the crowd.

There was also a different vibe, a “changing of the guard” feel. Underscoring the late Browning Marean’s absence, the temporary shuttering of the Hilton lobby bar was metaphorical, as was Monica Bay’s retirement. It signals the handing over of the reins to a new generation of disruptive competitors, and of established players seeking to reinvent and present themselves in fresh ways. That’s exciting. I’ve attended LegalTech since the latest technology was fire (we called it “Environmental Governance”), and I’m seeing many new faces, people I don’t recognize when I scan the cocktail lounge. That’s renewal: positive, but bittersweet.

As for the educational sessions, I’m biased as a member of the educational advisory board that plans the curriculum; but, the sessions I attended were first rate. The presenters did their homework; panelists weren’t “winging it.” The content was substantive and engaging. Has electronic discovery eaten the show? Sure, but many other offerings are here. They just don’t sponsor as many educational tracks, buy the big booths or host the prominent events. I know that some lament the extent to which electronic discovery has taken over; but, that’s a function of demand. Content follows the money.

Having said that, I feel that there’s a sense of ennui that pervades the industry. Many are tired of eDiscovery, manifested as efforts to shift the conversation to other things. When I plan eDiscovery programs, there’s a push to bring in privacy and cybersecurity or blow the topic up into information governance. All of those are valuable; but, they aren’t the core curriculum of eDiscovery, and we haven’t yet mastered the fundamentals of electronic discovery. Those hot topics serve to displace education still needed and topics more central to electronic discovery. We are still laying the foundation.

Trend-wise,we’re always a bit late to the party in eDiscovery. We aren’t doing enough to acknowledge that, like Elvis, much of the information we must address in discovery has left the building. It’s gone mobile, and we lack the scalable processes and tools to effectively and efficiently preserve and process mobile data. I’m hoping that the things I’m saying to vendors (and that I hope others are saying as well) will get them to look toward the hill, or even over it. Mobile and cloud are not “coming.” They’re here in a big way, and they’re not going away or becoming less important.

Finally, if it were my call, I’d swap the dates for the east and west events, giving three years notice. But, a wintry convention probably costs much less, so fuggedaboudit.

After our discussion last year regarding the new amendments to discovery provisions of the Federal Rules of Civil Procedure, additional changes were made to Rule 37(e). Do you see those changes as being positive and do you see the new amendments passing through Congress this year?

I am comfortable with the end result and think there is a virtual certainty that the amendments will sail through Congress with no more than a tweak or two, becoming our rules in December. With respect to their impact on preservation (which was the principal impetus behind the efforts to change the rules), it will make absolutely no difference. I’ve been asking people what they will not retain or do once the amendments take hold that they weren’t saving or doing before, and I’ve not had a single person articulate the savings they expect to realize on the strength of Rule 37(e). That said, I think 37(e) significantly immunizes negligent spoliation from significant sanctions. If there was going to be a 37(e)–and the millions spent by businesses lobbying for same sealed that deal–then Judge Grimm and others crafted the best 37(e) we could hope for.

Last year, most thought leaders agreed that, despite numerous resources in the industry, most attorneys still don’t know a lot about eDiscovery. Do you think anything has been done in the past year to improve the situation?

I don’t think enough are struggling with it. I think many have simply chosen to move on, whether they get it or not. They’re tired of eDiscovery, and they’re changing the conversation. That was my point earlier about, “Oh, you want to have an eDiscovery conference? Talk about cybersecurity or privacy instead.” They hate having to deal with the nitty-gritty of eDiscovery competency, like preservation and forms for production. Most still view “legal hold” as a document instead of a process. On the other hand, much of eDiscovery has been enshrined as a repeatable process. It may be a lousy process, but look how well it replicates! That’s a bit cynical. I do see incremental improvement and I see it in a variety of areas.

Those managing discovery in their organizations have gotten savvier and more refined in their thinking. Many organizations are in capable hands. Others have gotten what they wanted, but not what they need. By that I mean they acquired buzzwords, a few rules of thumb and a checklists to trot out without much understanding of what they are doing.

As much as I criticize lawyers for their intransigence in seeking out information about electronic discovery and refusing to master the barest fundamentals of information technology, as a profession, we have done a poor job of making materials available that are engaging and accessible. Even those lawyers willing to put effort into learning don’t know where to go for “eDiscovery 101, let alone 201 and 301.” Where are the primers and training tools? Other education supplies a pattern, a path for learning that we know how to follow. But, for electronic discovery, we’ve never had that path set before us. We’re starting to build curriculums in electronic discovery in a variety of law schools and more law schools are offering electronic discovery courses. Some of which are quite impressive and some of which are rather ministerial and give short shrift to the all-important “e” that makes eDiscovery different.

But, I’m encouraged that the coming year and the year after are going to be threshold intervals for leaps forward that we can take some pride in with regard to generating educational resources. Things are happening. Judge John Facciola’s retirement also fuels that “end of an era”, “handing over the reins” sense I mentioned; but it frees Judge Facciola’s up to concentrate more on teaching and leadership. I’m encouraged by that, and I look forward to working with him and following him in a variety of endeavors.

What are you working on that you’d like our readers to know about?

The coming year, I hope to focus on pulling together a group of educators to develop a core curriculum for electronic discovery – at the law school level, a curriculum that can be taught by those whose strength is the law and one that can be taught by those whose strength extend into the technology. I see a need to rethink professional development. We keep repeating in CLE much of the same stuff over and over again. We need to educate lawyers and litigation support, paralegals, legal assistants, IT – the people “in the trenches” – opening a path to meaningful skills and accreditation (not just a certificate and some letters to stick after one’s name). We need to offer the means to acquire genuine expertise and competence. So, I will concentrate on working with others to develop materials that can be freely circulated to law students and used by law professors, such as distilled case law, discussion questions, workbooks, tools, hands-on exercises and all the rest that serve to help schools offer practical skills courses and new lawyers gain talents that make them more valuable to firms and clients.

As I look around, I’m impressed at how much difference an individual can make in this young field. People like Richard Braman, Browning Marean, George Socha, Bill Hamilton, Tom Allman, Ariana Tadler, the rock star eDiscovery judges and others inspire me to keep on the oars and beat on, boats against the current, and unlike Gatsby, bearing ceaselessly toward tomorrow.

Thanks, Craig, for participating in the interview!

And to the readers, as always, please share any comments you might have or if you’d like to know more about a particular topic!

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Need Help on Handling Social Media, Cloud and Mobile Data Sources? Check Out this Conference: eDiscovery Trends

Last week, we announced that eDiscoveryDaily is a new Education partner of EDRM. University of Florida Levin College of Law is another EDRM Education partner and will be teaming up with EDRM to host the 3rd Annual UFLaw and EDRM Electronic Discovery Conference on Friday, March 27.

The conference is focusing its attention this year on litigation involving social media, the cloud, and mobile devices. Data from a multitude of social platforms and mobile devices (such as your automobile, Fitbit, iPhone, smart TV and even your thermostat) capture our movements, our moods, and the everyday moments of our lives. That data is stored everywhere – on our devices, at remote locations, and in the cloud. This critical information can make or break any litigation and investigation.

The event will take place in Holland Hall at the University of Florida, Levin College of Law, and will be streamed online as well. It runs from 8:00 am to 6:00 pm Eastern time. George Socha, co-founder of EDRM and William Hamilton, Partner, Quarles & Brady are co-chairs and there are a number of knowledgeable presenters, including Craig Ball and Monica Bay. 6.5 general CLE credits are available for attendees. Here’s a link to the agenda.

The entire day-long conference is available online for $99, or in person for $199. EDRM members receive a discounted rate of $45 for online or $99 for in person attendance (select “Certified Conference Friends” at time of registration). The Conference is completely free to all employees of federal and state governmental agencies, judges and judicial staff, students, and academics. Click here to register.

So, what do you think? Do you feel that you have a handle on social media, the cloud, and mobile devices? If not, are you attending the conference? Please share any comments you might have or if you’d like to know more about a particular topic.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscoveryDaily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Ralph Losey of Jackson Lewis, LLP: eDiscovery Trends

This is the seventh of the 2015 LegalTech New York (LTNY) Thought Leader Interview series. eDiscovery Daily interviewed several thought leaders at LTNY this year and generally asked each of them the following questions:

  1. What are your general observations about LTNY this year and how it fits into emerging trends? Do you think American Lawyer Media (ALM) should consider moving LTNY to a different time of year to minimize travel disruptions due to weather?
  2. After our discussion last year regarding the new amendments to discovery provisions of the Federal Rules of Civil Procedure, additional changes were made to Rule 37(e). Do you see those changes as being positive and do you see the new amendments passing through Congress this year?
  3. Last year, most thought leaders agreed that, despite numerous resources in the industry, most attorneys still don’t know a lot about eDiscovery. Do you think anything has been done in the past year to improve the situation?
  4. What are you working on that you’d like our readers to know about?

Today’s thought leader is Ralph Losey. Ralph is an attorney in private practice with the law firm of Jackson Lewis, LLP, where he is a Shareholder and the firm’s National e-Discovery Counsel. Ralph is also a prolific author of eDiscovery books and articles, the principal author and publisher of the popular e-Discovery Team® Blog, founder and owner of an online training program, e-Discovery Team Training, with attorney and technical students all over the world, founder of the new Electronic Discovery Best Practices (EDBP) lawyer-centric work flow model. Ralph is also the publisher of LegalSearchScience.com and PreSuit.com on predictive coding methods and applications.

What are your general observations about LTNY this year and how it fits into emerging trends? Do you think American Lawyer Media (ALM) should consider moving LTNY to a different time of year to minimize travel disruptions due to weather?

It seems to me that attendance is up. I got here a little late, but I was only delayed two hours – I know that some were delayed as much as two days. Despite that, I think it was a good turnout. When I was walking the floor, there seemed to be crowds of people, so I think it was pretty well attended this year.

The programming this year had a slightly different orientation. I had a presentation on predictive coding (which I’ve presented on predictive coding topics for the last four years or so) and, in past years, it seemed that my presentation would be one of a dozen or more at the show whereas this year, it seemed like there were only three or four presentations on predictive coding. So, maybe the “fad” part of predictive coding is over and more people are into the topic in depth. The presentation that we gave was more on an advanced level – we didn’t discuss whether or not you should use it or review the basics; instead, we went into a deeper level. And that was fun for me to do.

Instead, I think the hot item this year was information governance, which is somewhat of a general “catch-all”. Then, the other two things that I saw in the presentations and in the “buzz” on the floor when talking to people were two things that I’m very concerned about as well: security (cybersecurity is the word I prefer to use) and privacy. I think those are two long-term issues that have been brewing and are now coming to the forefront where lawyers are realizing that these are important issues that are coming out of technology.

As for whether they should consider moving the show, well, I’m from Florida and I love to see snow every now and then – it’s a real rarity where I live. I left a 72 degree paradise to arrive here and it was 18 degrees. In spite of that, I think the show should remain in New York at this time of year and I fully believe that this is the event of the year. If anything, I think it’s growing in importance. For me, the older I get, the more I try to limit my travel and appearances and this would be one that I would not take off my list of must attend events, if for no other reason than because everyone is here. I love walking around and running into judges and old friends, so that is one of the reasons that I think it is the premier event of the year.

After our discussion last year regarding the new amendments to discovery provisions of the Federal Rules of Civil Procedure, additional changes were made to Rule 37(e). Do you see those changes as being positive and do you see the new amendments passing through Congress this year?

I don’t think there will be any issues passing the rules amendments through Congress, I think they will sail through and be part of our rules soon enough. I don’t really feel that the rules changes will make that much difference. I just recently litigated the existing Rule 37(e) and in my memos, I quoted the new Rule 37(e). At the end of the day, it didn’t really make any difference in the court’s adjudication whether it was the old rule or the new rule. So, I still continue to think that the changes are a positive move, but I don’t think they will be a savior or “cure-all” that people might hope. In that sense, I may be a little pessimistic about it. I’ve seen rules changes before, such as ’06.

This leads to a slightly different topic, but I ultimately feel that all these (as I call them) cosmetic rules changes will fail. I think that, in maybe ten years, there is going to be a major overhaul. I think the rules committee and the federal judges will realize that you can’t just do these periodic slight “tweak” of the rules. I think they will eventually consider and, possibly enact, a complete overhaul or our rules and procedures – focused on discovery. I don’t think discovery is working and I don’t think the discovery rules are really working and I don’t think that they can be patched up. They’ve been trying to patch up discovery for 35 years now with various rules changes and they’ve never worked. I have no reason to believe that 2015 will be any different than 1989 or before that. I think that they’re going to be forced to take drastic measures. That’s my prediction – we’ll see.

Last year, most thought leaders agreed that, despite numerous resources in the industry, most attorneys still don’t know a lot about eDiscovery. Do you think anything has been done in the past year to improve the situation?

In my world (which is a fairly large world, but it’s all in employment law), I see employment law cases all over the country of an asymmetric type: small plaintiff against the big corporation. The change that I see is mainly on the corporation defendant level – they are getting their acts together much better on the preservation front. In fact, all across the whole spectrum, the corporations are slowly but surely getting there. There is still a long way to go, but I do see improvement. I see improvement in the defense bar in general and, of course, with my own attorneys, which for five years I have put through intensive training. We have 800 lawyers and I would say that 600 of them are litigators, so, after five years, there are certain things that have penetrated and they have developed a core level of competence, particularly on preservation. Preservation is in every case, so that’s the most important thing to get down pat and I have seen definite improvement in that.

Now, on the plaintiff side, it’s still amazingly slow. The plaintiffs’ bar is slow to catch up, they are still untrained and, for the most part, unknowledgeable. And, some of the ones that are active in eDiscovery are using it as a tool to be a “pain in the ass” really. They’re not doing it for true discovery; instead, they’re doing it more as a harassment tactic. And, they don’t really know what they’re doing. So, we have to deal with that. On the other hand, we are seeing more and more sincere plaintiff’s counsel too, so it’s not all bad. Just not as many as we would like, since cooperation really is the best way to go.

But, we are also seeing situations where we’re making requests and wanting to see the Facebook pages and wanting to see the plaintiff’s email. Although it is still asymmetric, there essentially isn’t a plaintiff in the world that doesn’t have an email account. We still need discovery from them. The impact is what I call the “boomerang effect” – be careful what you throw out there, it can come back right at you. When the tables are turned and we ask the plaintiff’s counsel “what are you doing about preservation”, we get big blank stares. In a way, the fact that the plaintiffs have their own ESI has leveled the playing field a bit.

What are you working on that you’d like our readers to know about?

I’d like the readers to check out what I’m working on to create a best practices and standards for the legal practice of electronic discovery, and I call that Electronic Discovery Best Practices (EDBP). It’s not EDRM, it’s about what lawyers do. That’s what I’ve been doing for the past eight years, helping lawyers do electronic discovery. That continues to evolve.

The thing that’s new that I’ve been working on is cybersecurity. So, one of my websites is eDiscoverySecurity.com where I talk about the need for lawyers and companies when they’re doing eDiscovery to be concerned about keeping it secure. We’re often assembling very sensitive documents, which are a target for hackers, including foreign governments. The Chinese are famous for this and law firms are being hacked. The final thing that I would point out is that I’ve got HackerLaw.org, which is another new web site that I’ve created associated with my interest in cybersecurity. I consider myself a “hacker” in the positive sense of someone who is hands on, working with computers – that’s what “hacker” really means. But, there’s also the “dark hat” hackers that are my enemies and there’s a whole war going on out there. This site pertains to that and also talks about the positive side of being a hacker (for example, Steve Jobs and Steve Wozniak were proud to call themselves “hackers”). Believe it or not, the term “hacker” started out in model railroading – the famous computer lab at MIT grew out of the model railroad club at MIT. They were hands on building railroad tracks and, out of that grew the whole computer culture – little known historical point.

As for the e-Discovery Team® Blog, the three part series that I just finished on ei-Recall was the hardest blog post series that I have ever written. I put a lot of time into it as a public service because I worried about what is the best way to confirm and verify your results when you’re doing a review. I call it “Quality Assurance” and there are so many ways to do it that I came up with this approach for recall and consulted a number of scientists during the process. I didn’t do it because I’m trying to sell anything. But, I hope it will become the de-facto standard and I wrote it, at length, so that anybody with a little study can do it on their own. People have started to tell me that they have studied the blog and are starting to do it, so that’s encouraging. The whole point of “I’ve attained 80% recall” – that’s wrong, you can never know exact recall, it has to be a range. I’ve had some scientists after the fact tell me that’s what they’ve been doing all along, they just didn’t call it “ei-Recall”. You only calculate it at the end of a project, but that’s when you need to do it. So, I think it has been one of my major accomplishments and I hope everyone will check it out.

Thanks, Ralph, for participating in the interview!

And to the readers, as always, please share any comments you might have or if you’d like to know more about a particular topic!

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

George Socha of Socha Consulting LLC: eDiscovery Trends

This is the sixth of the 2015 LegalTech New York (LTNY) Thought Leader Interview series. eDiscovery Daily interviewed several thought leaders at LTNY this year and generally asked each of them most of the following questions:

  1. What are your general observations about LTNY this year and how it fits into emerging trends? Do you think American Lawyer Media (ALM) should consider moving LTNY to a different time of year to minimize travel disruptions due to weather?
  2. Two or three years ago, the “next big thing” was probably technology assisted review; last year, it was probably information governance. What would you say this year’s “next big thing” is, or do you think we have one this year?
  3. Last year, most thought leaders agreed that, despite numerous resources in the industry, most attorneys still don’t know a lot about eDiscovery. Do you think anything has been done in the past year to improve the situation?
  4. What are you working on that you’d like our readers to know about?

Today’s thought leader is George Socha. A litigator for 16 years, George is President of Socha Consulting LLC, offering services as an electronic discovery expert witness, special master and advisor to corporations, law firms and their clients, and legal vertical market software and service providers in the areas of electronic discovery and automated litigation support. George has also been co-author of the leading survey on the electronic discovery market, The Socha-Gelbmann Electronic Discovery Survey; in 2011, he and Tom Gelbmann converted the Survey into Apersee, an online system for selecting eDiscovery providers and their offerings. In 2005, he and Tom Gelbmann launched the Electronic Discovery Reference Model project to establish standards within the eDiscovery industry – today, the EDRM model has become a standard in the industry for the eDiscovery life cycle and there are nine active projects with over 300 members from 81 participating organizations. George has a J.D. for Cornell Law School and a B.A. from the University of Wisconsin – Madison.

What are your general observations about LTNY this year and how it fits into emerging trends? Do you think American Lawyer Media (ALM) should consider moving LTNY to a different time of year to minimize travel disruptions due to weather?

{Interviewed the first morning of LTNY, so the focus of the question to George was more about his observations about the curriculum for the show and what to expect}.

It is a little early for general observations about LTNY – we haven’t even heard the opening keynote panel discussion – but here goes. Looking at the curriculum and talking with attendees, speakers and exhibitors, it appears we have reached a stage where a significant number of eDiscovery providers are turning their attention from the “traditional” eDiscovery market and are looking, instead, for new markets. First it was information governance, now the “flavor of the month” appears to be security. Some providers are, I suspect, looking for a larger pond, on with more for them to eat; others may feel that the eDiscovery pond is getting too crowded or, perhaps, beginning to dry out.

At the same time, a large portion of the legal industry continues to be ignored by the bulk of eDiscovery providers. Many providers deem most law firms to be too small to pursue. After all, which law firm do you think a provider is more likely to try to get work from, one with 5 lawyers, or one with 500? And with roughly 80% of the 57,000 or so law firms in the US having 5 lawyers or less, that leaves a lot of law firms who aren’t getting a lot of eDiscovery love. I suspect we will see this reflected in the content delivered at the educations session and in the focus of software and services on display in the exhibit hall.

As for whether ALM should consider moving LTNY to a different time of year to minimize travel disruptions due to weather… For me, one of the draws of LTNY is that I get to go somewhere warm in the beginning of February. But then, I live in Minnesota. I think LTNY has a lock on the place and time. Software providers plan major releases and updates with LTNY in mind. Providers of all stripes schedule their biggest announcements for the weeks before LTNY takes place. Consumers shopping for new providers and providers seeking new customers set up meetings for the entire week of LTNY, not just at the Hilton but at surrounding hotels as well. So, some other place, some other time, just because of the weather? I don’t think so.

Two or three years ago, the “next big thing” was probably technology assisted review; last year, it was probably information governance. What would you say this year’s “next big thing” is, or do you think we have one this year?

If I were to be glib, I would say that this year’s “next big thing” will be just one more “bright shiny object.” But that would not really be fair. We have had a “next big thing” happening for several years now. But it has not been TAR, or information governance, or ECA, or any of those. Rather, it has been the many incremental improvements made in the tools available to us, the processes we use, and the sophistication of the people using those tools to carry out those processes. While we are a long way from a mature industry and a mature market, nonetheless we have made huge advances.

Last year, most thought leaders agreed that, despite numerous resources in the industry, most attorneys still don’t know a lot about eDiscovery. Do you think anything has been done in the past year to improve the situation?

I agree with the assessment that most attorneys still don’t know a lot about eDiscovery. We have a long way to go. We make incremental improvements, but I off the top of my head I can’t think about any major advances in the past year.

What are you working on that you’d like our readers to know about?

We’ve been making a number of changes and advancements with EDRM over the past year, especially the past few months. Look to see much more in terms of efforts to focus on standards and on practical tools and capabilities. Also, look to see much more from us in terms of collaborative activities, such as the recent partnering announcements with ACEDS as an Affinity partner and eDiscovery Daily as an Education partner. We’ve broadened our base of membership in terms of types of members considerably over the last year – we have a much larger number of corporate members than ever in the past and, for the first time, we have governmental members. I think that change in membership and the continued push toward the practical will lead to further positive changes with EDRM.

Here are links to some of EDRM’s other most recent announcements, including an updated statistical sampling guide, clarification to its Model Code of Conduct and release of the EDRM eDiscovery Maturity Self-Assessment Test (eMSAT-1).

Thanks, George, for participating in the interview!

And to the readers, as always, please share any comments you might have or if you’d like to know more about a particular topic!

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

Jason R. Baron of Drinker Biddle & Reath LLP: eDiscovery Trends

This is the fifth of the 2015 LegalTech New York (LTNY) Thought Leader Interview series. eDiscovery Daily interviewed several thought leaders at LTNY this year and generally asked each of them the following questions:

  1. What are your general observations about LTNY this year and how it fits into emerging trends? Do you think American Lawyer Media (ALM) should consider moving LTNY to a different time of year to minimize travel disruptions due to weather?
  2. After our discussion last year regarding the new amendments to discovery provisions of the Federal Rules of Civil Procedure, additional changes were made to Rule 37(e). Do you see those changes as being positive and do you see the new amendments passing through Congress this year?
  3. What are you working on that you’d like our readers to know about?

Today’s thought leader is Jason R. Baron. An internationally recognized speaker and author on the preservation of electronic documents, Jason is a member of Drinker Biddle’s Information Governance and eDiscovery practice and also a member of the leadership team for the Information Governance Initiative. Jason previously served as Director of Litigation for the U.S. National Archives and Records Administration (NARA) and as trial lawyer and senior counsel at the Department of Justice. He was a founding co-coordinator of the National Institute of Standards and Technology TREC Legal Track, a multi-year international information retrieval project devoted to evaluating search issues in a legal context. He also founded the international DESI (Discovery of Electronically Stored Information) workshop series, bringing together lawyers and academics to discuss cutting-edge issues in eDiscovery.

What are your general observations about LTNY this year and how it fits into emerging trends? Do you think American Lawyer Media (ALM) should consider moving LTNY to a different time of year to minimize travel disruptions due to weather?

Well, it’s not going to come as a big surprise to you that I have seen more sessions related to information governance. Those of us who are part of the movement here may see IG under every rock, but I did make a humorous aside at a panel that I participated in on the first day of LegalTech: “Welcome to the 29th session on Information Governance.” It seems to me that we have gone through a hype curve that Gartner talks about with both technology assisted review and with big data, and I think we are definitely going up that same curve on information governance. Whether that will level off at some point, I don’t know. But, I did see it as a more major element of this year’s conference. And, it’s not just that there was a dedicated track to the topic of IG here at LegalTech, but an increased focus on talking about IG issues across several tracks and in new and different ways.

Of course, as we came upon the year 2015, we are now living in a post-Sony, post-Snowden world. If you had to do a Time magazine cover, it might be called the year of the data breach. In my mind the increased focus on cybersecurity issues is a leveraging opportunity for those of us in the information governance community, given that it’s a moment where the C-Suite in corporations is thinking about data breaches all around the enterprise, and also going beyond that to think about their data. Because it’s one thing to secure the borders – I draw a little square when I diagram this out – and to ensure constant vigilance. But it’s another thing to figure out what’s inside the borders that you’re securing. And that’s where the information governance proposition shows up.

So, while the C-Suite is focused on cybersecurity threats, they should also be having a conversation about the amount of data they’re accumulating, the legacy data that they have, how are they getting visualization into the data they have, how are they maximizing the opportunities in terms of ROI on the data that’s being collected on the consumer side, and figuring out what’s of high value and what’s of low value. This is something that the records profession has attempted to do for decades, but we’re in a new world of big data and we need to apply 21st century thinking to this. So, what I see here at the conference is an increased attention on IG and an increased attention on cybersecurity generally and I think that those are “twins” – they go together conceptually.

The world is accelerating in terms of the pace of change of technology and if lawyers aren’t competent in understanding new technologies that they can utilize in their practices across the board – not just in eDiscovery but as a general practice – then they are going to lose out to others in the Darwinian sense. So, I don’t think LegalTech has ever been more important than right now. I think we need to expand our horizon beyond eDiscovery collection, preservation and production to the greater world of analytics and other new things that are happening in the business space. And aside from analytics and IG itself, it would be interesting for LegalTech to talk about artificial intelligence and deep learning and about how robots and software may eventually be replacing lawyers in terms of legal research. It has been very much an eDiscovery-centric conference for a long time, but that’s not everything that’s encompassed in the world of legal practice. So, it would be great to see LegalTech expand beyond its current focus.

As for the possibility of moving LTNY to a different time of year, what could be better than snow storms, slush and ice in New York City in February? Of course, if you’re asking me if I’d like to see it in Hawaii instead, the answer is yes. 🙂

After our discussion last year regarding the new amendments to discovery provisions of the Federal Rules of Civil Procedure, additional changes were made to Rule 37(e). Do you see those changes as being positive and do you see the new amendments passing through Congress this year?

No question about it – there is no known Congressional opposition to the rules and we all expect them to be effectuated. Some close colleagues of mine have made the point that Rule 37 particularly will enormously help large defendants in being able to push back on the trend towards over-preservation of data caught up in litigation. If this holds true, the rules will support an important pillar of practicing good information governance, namely, finding ways in which corporations can continue to dispose of information without running n the risk of spoliation claims in litigation.

I have not a contrary view, but let’s just call it a “view from the mountaintop.” I wrote a letter on behalf of the Information Governance Initiative which is on our web site. It was an open letter to the Federal Rules Committee that was looking at the thousands of comments that came in regarding the proposed rules changes. Basically, the IGI’s position is that the changes to Rule 37 and Rule 26 may be welcome; however, what we believe in even more strongly is that real changes will come with technology and with cultural change. We’re all advocates, at least at the IGI and in my own legal practice at Drinker Biddle, in seeking more optimal ways to automate processes and the overall workflow, to essentially reduce the burden on individuals at all points in the eDiscovery process and in the greater IG space.

We’re also advocates in support of Rule 1, which now more clearly emphasizes cooperation in discovery (via the Notes section of the proposed rule which states “Effective advocacy is consistent with – and indeed depends upon – cooperative and proportional use of procedure.”). I have been very proud to be associated with The Sedona Conference® and the Cooperation Proclamation that it issued. The late Richard Braman spearheaded this movement – as discussed in Joe Looby’s film The Decade of Discovery. Lawyers know that The Sedona Conference has been advocating for lawyers and judges to sign on to a different practice culture, at least at the Meet and Confer stage of litigation, where there is more transparency and more open discussion among lawyers in trying to narrow issues that opposing sides feel strongly about. The ideal result is that the very narrowest set of issues is presented to a judge going forward. I think the culture of cooperation is taking hold. It is not “Pollyanna-ish” to think that, in every district in the country, there will be one or more judges who are aggressively pushing lawyers to be more open and cooperative earlier in the process.

The technology in the eDiscovery space is getting to a level of complexity that you simply have to have a conversation with opposing counsel about preservation issues and about search and access issues early on in the game. We just all need to “raise our games” in terms of being competent to talk about tools to make the eDiscovery process more efficient. I am one who holds the view that enormous resources being continuously devoted to tinkering with the Federal Rules of Civil Procedure misses the larger picture here, which is that the pace of change of technology is so great, that no Rules can ever catch up, as such. As lawyers, we need to give our best advice to clients on how to improve their processes to lower costs. And of course, many remain hopeful that there will be less of a “dagger over the heads” of large entities in litigation with the rules changes going into effect.

What are you working on that you’d like our readers to know about?

Glad you asked, Doug! It has been quite a ride for the past 15 months working in the private sector after 34 years in the government, including at the Justice Department, and being Director of Litigation at the National Archives. The problems faced in the public sector are profound, with respect to information governance challenges, both from a security perspective and well as with respect to record keeping, open government and open access in the digital age. But I now see many of the same issues here that the private sector faces as well. We all live in a world of litigation of increasing complexity. How you get your arms around the need to preserve some of your high value data, while segregating other portions of your data including legacy data that is to be considered low value, is a profound IG issue. I am very fortunate to now be part of a practice group at Drinker Biddle that is talking about all of these important information governance issues, in ways that we hope will be attractive to clients.

I’ve also been having a great time in working with Barclay Blair, Bennett Borden and Jay Brudz as part of the Information Governance Initiative, which is a new think tank and consortium launched a year ago at Legaltech (in 2014). We now have a whole a large number of sponsors and lots of activities continuously going on, including boot camps, dinners, benchmark studies, white papers, and a conference in Chicago in May about Chief Information Governance officers (a new position in the IG space).

I have also had the pleasure of going around the US and the world to be part of screenings of a film by Joe Looby calledThe Decade of Discovery (covered by this blog here, here and here; click here for the latest listing of film screening locations and dates), which traces the evolution of search in eDiscovery since around the year 2000. Joe has done a wonderful job of capturing in a 60 minute documentary the issues we all have been facing. In particular, the film is a tribute to the late Richard Braman and his vision for dialogue and cooperation in discovery. The movie also talks about what I had the privilege of doing, in terms of being tasked to search for White House email, and the film also involves a number of prominent judges and lawyers. So, for the next few months, I’ll continue our world tour with screenings of the film in law schools and other venues talking about these issues.

It’s very important to me to get a message out to younger lawyers and law students in particular that this field of eDiscovery and information governance is growing, it’s a hot field, an interesting field and one where you can be what we call a “SME” — a subject matter expert – in a pretty short amount of time. So, for anyone reading this, the message is “get on board”, become an expert in some niche in this space and in a relatively still chilly market for lawyers, you can distinguish yourself. I would be happy to have that conversation with anyone who is interested in being part of the dialogue about eDiscovery and information governance.

Thanks, Jason, for participating in the interview!

And to the readers, as always, please share any comments you might have or if you’d like to know more about a particular topic!

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscoveryDaily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.