Close
Enter your
text here

LSP – Legal Service Providers

Remote eDiscovery: Uncovering eDiscovery Best Practices From Home

When businesses and governments began shutting down due to the COVID-19 virus, it fast-tracked the slow and cautious transition to remote work begun by legal service providers. 

LSPs had already begun finding success operating in remote environments, using the cloud for eDiscovery data storage, processing, review, and analytics. 

However, it wasn’t until companies were forced to send their employees home to work that traditional legal departments and law firms began adapting to remote work environments. This led to finally upgrading, optimizing, and strengthening their infrastructure to accommodate this new normal. 

While this transition was a nerve-wracking experience for some, statistics tell us that remote work environments are not only possible but preferred:

  • 71% of companies have a new, positive view of remote work environments. (IDG).
  • 59% of remote U.S. workers would prefer to continue working remotely. (Gallup).
  • 69% of remote U.S. workers reported their productivity levels are the same or higher when working from home. (Citrix).

With a more productive eDiscovery solution, your LSP is set up for success. Learn about four other ways your organization can build value and boost margins in our ebook here.

The Benefits of Remote eDiscovery Tools

As foreign a concept remote working seemed to be, the benefits were obvious from the very beginning. Roadblocks were quickly reconciled, increasing efficiencies and reducing costs associated with eDiscovery. 

This was expedited by the realization that while personnel were becoming increasingly more dispersed, the eDiscovery data they were working with was becoming more centralized due to the cloud. Secured cloud environments allowed for a more efficient and effective workflow to collect, process, host, review and produce critical data. 

Other benefits of remote eDiscovery tools include:

  1. Lower-touch processes so you have fewer discoverable copies and less movement and enhanced control of data
  2. No geographical workforce restrictions so you can bring in the best people no matter where they live
  3. Easy scalability for near-instant provisioning or decommissioning
  4. Cost-effectiveness that allows you to shift from CapEx to OpEx

How Secure is Remote eDiscovery?

For some traditionalists, as well as others that are simply more cautious by nature, there’s a question of data security that has them hesitant to embrace a remote eDiscovery solution. However, there’s nothing to fear with the right eDiscovery solution.

Simply put, eDiscovery cloud computing provides a secured digital environment that protects the integrity of your data. To ensure this, there are certain security protocols your LSP must follow to guarantee your data security. 

  • Personnel should only use company devices or assets when working remotely
  • Data encryption must be used in transit
  • Multi-factor authentication must be deployed
  • Secured connectivity must be ensured for all employees 

With these protocols in place, your data is secure from all but the most devious and skilled cybercriminals. The only thing you’re missing is the perfect partner to provide a solution that makes sense for you and your clients. 

The CloudNine Remote eDiscovery Solution

Offering speed, security, and simplicity, CloudNine Explore empowers LSPs with a remote eDiscovery solution that allows you to investigate issues, assess risks, confirm compliance and begin early case assessment quickly and easily. 

More importantly, with CloudNine Explore, you’ll maintain the highest quality of data processing by leveraging these benefits:

  • Process as many as 1 million records per hour
  • Deploy CloudNine anywhere through a single workstation deployment
  • Easily scale up or down across multiple secured devices with mobile access
  • Effectively manage remote teams with powerful administrative and user controls
  • Remove bottlenecks by reprioritizing projects and reviewers as needed
  • Use deduplicate, filter, and search functions to reduce your data and hosting fees

Discover what CloudNine Explore can do for your remote eDiscovery team here.

Finding Value in CloudNine Explore’s eDiscovery Tool

CloudNine Explore gives you early visibility into the size and scope of your eDiscovery data so you can determine costs upfront. By insourcing your eDiscovery solution, you can cull data before you send it out, resulting in a significant ROI by:

  • Reducing costs associated with data collection, processing, hosting, and review
  • Mitigating risks by identifying problems easier and quicker
  • Opting to deploy on-premise or in the cloud

While most eDiscovery solutions only work with traditional datalike documents, emails, and spreadsheets, CloudNine now has the ability to work with modern data like:

  • Communication (texts, MMS, etc.)
  • Computer Activity
  • Geolocation
  • Financial Transactions
  • Social Media

To learn more about our modern data solutions, read the announcement on our acquisition of ESI Analyst.

By providing you with the ability to work remotely, scale quickly to take on more clients, or pivot for new types of data, CloudNine Explore allows you the flexibility to explore your options as an LSP so you can decide best practices for your organization and your clients. 

To see firsthand how CloudNine Explore can improve your remote eDiscovery solutions, schedule a free demo today.

 

How to Maintain eDiscovery Data Integrity

Emails, text messages, legal documents, written letters, faxes, and more: your eDiscovery team sorts, reviews, and analyzes all of these documents and more during the span of a legal case. When handling these confidential documents, it is important to keep these documents safe and secure. 

As a vital part of the Electronic Discovery Reference Model (EDRM), any data collected is done so with the intent to capture it exactly as intended or as it was actively being used. This ensures the searchability and traceability of your data so it can be properly collected, indexed, and documented for use in litigation.

To simplify this for eDiscovery, data integrity means ensuring the legal data you collect is accurate and consistent throughout its lifecycle. Maintaining eDiscovery data integrity is not only vital for the privacy and protection of your clients, but also for the integrity of your legal investigation.

At CloudNine, we take data integrity very seriously. Read on to learn about our recommended best practices for maintaining data integrity during your eDiscovery process or learn how we put those best practices into play with CloudNine Explore here.

Protecting the Quality of Your eDiscovery Data

Data types are constantly evolving. By 2025, the number of IoT devices deployed globally will surpass 25 billion. 

The variety, velocity, and complexity of electronic evidence multiply with each new generation and innovation of data technology. While email, spreadsheets, and documents are still the primary form of data collected, social media, streaming data, and data products continue to rise in prevalence. 

This rise in data types means your vigilance must increase with the introduction of each new technology or update with the average U.S. civil case collecting 130 GBs of data the average U.S. civil case collecting 130 GBs of data. 

To protect your clients and your firm, know the factors which can affect your eDiscovery data integrity:

  1. Mistakes due to human error: Your eDiscovery data integrity can become jeopardized any time human involvement is required. Data can be input incorrectly, duplicated, or deleted. Protocols, methods, or procedures can be ignored or designed incorrectly.   
  2. Transfer errors: If your eDiscovery data isn’t transferred properly from one database to another or if one is damaged or compromised, your file could become fragmented or corrupted. 
  3. Viruses or malware: Any outside software that can infiltrate your network has the potential to alter, erase or steal critical data.
  4. Compromised hardware: Any time your network experiences a significant failure like a computer or server crash, your hardware can become compromised. This could cause your eDiscovery data to be corrupted or inaccessible.

To ensure the quality of your eDiscovery data, you need to adopt a proven data collection solution that can operate efficiently, securely, and in a forensically sound manner. This means there’s no question concerning the quality of your data or any copies made. It also needs to be able to:

  • Work with modern data types
  • Work with a variety of data types
  • Pull many different fields of data

When you are able to easily and securely perform eDiscovery data collection, your legal team will be able to take on more cases and increase margins for your LSP. Learn more about this in our eBook: 4 Ways Legal Service Providers Can Build Value and Boost Margins.

Best Practices for Ensuring eDiscovery Data Integrity

To ensure eDiscovery data integrity for your clients, implement the following best practices:

  1. Understand Your eDiscovery Solution: Knowing the capabilities and limitations of your data collection software allows you to use it in the most efficient manner possible.
  2. Validate the Data: Confirm the data you collect is correct before you upload it to your server. 
  3. Implement Access Controls: Only necessary personnel should have access to the data so there’s less chance of data being compromised or corrupted.
  4. Maintain an Audit Trail: Any change to the data can have an impact on your litigation, so you need to know who touched what files when they accessed them, and what they did to them. 
  5. Backup Your Data: Regularly scheduled and reliable data backups are essential in the event of data loss. 
  6. Deploy Cybersecurity Measures: From timely software patches to limiting physical access to computers and servers, all known security vulnerabilities should be monitored and secured to prevent outside interference.
  7. Workforce Training: Every member of your team that has access to the data should be trained to follow data integrity guidelines to ensure the reliability of the data.

How CloudNine Explore Helps You Ensure eDiscovery Data Integrity

Data integrity is the foundational element to your eDiscovery process. With CloudNine Explore, you can ensure you get it right through our innovative approach to eDiscovery data collection:

  • Navigate through data to determine risk, scope, and cost up-front
  • Review new data with automated and in-person processes
  • Securely upload, process, and preserve data critical to your investigation or litigation
  • Step-by-step and advanced user workflows
  • Data, domain, file type, and additional filtering
  • Search term testing and reporting
  • File copies are created when exported
  • Provide information as required for legal production or continued investigation

Make your cases defensible and your firm profitable with eDiscovery solutions from CloudNine. With easy-to-deploy solutions that protect your eDiscovery data integrity, CloudNine is flexible and adaptable to meet any eDiscovery needs you have. Schedule a free demo today. 

How Automation Complements the Human Side of eDiscovery Review

If there’s one constant throughout human history, it’s that change is inevitable. In the legal world, some law firms and legal service providers often keep the status quo hoping they won’t be affected by the changes around them. For the rest, they adapt and integrate new eDiscovery technologies to include features like automation to find successful ways to overcome these changes. 

Adopting new technology is never an easy transition and it does come with concerns. But, we’re still not at a place where the software can litigate your case and accurately assign classifications for each document without human input. The need for human reviewers will always have incredible value to your firm but, automating the common challenges of eDiscovery document review will help your team work faster and more effectively. 

Learn how automation and eDiscovery come together to accelerate your legal document review process here.

Differences in Opinions: eDiscovery Solutions

Legal document reviewers are usually specially trained associates who need to analyze complex information quickly and make decisions based on:

  • Relevance
  • Privilege
  • Responsiveness
  • Confidentiality

Unfortunately, there’s often a difference of opinion within these teams which can lead to inaccuracy and inconsistencies in the classification of documents. In fact, in a study released by Autonomy, Inc., experts from seven professional review teams were asked to review a selected set of 28,000 documents. In the end, the experts unanimously agreed on the classification of only 43% of the documents. 

This means more than half of your documents could potentially be misclassified making your eDiscovery more challenging. 

Removing the Guesswork in Legal Document Review

Legal document reviewers are often presented with a broad overview of the matter along with a binder of protocols and example documents. This training includes little eDiscovery data and a lot of guesswork as to what is being sought after in the documents.

A few days – or sometimes weeks – after the eDiscovery review has begun, a quality control team reviews the progress to identify discrepancies in classification and specific reviewers with low accuracy.  At this point, the reviewing team is retrained with more specific protocols based on the errors uncovered. 

Having more accurate protocols from the onset of your legal document review supports productivity and avoids wasted time and effort.  

With improved efficiency, your legal team is one step closer to optimizing your eDiscovery review process. Learn how to accelerate your eDiscovery even more in our eBook: Optimize eDiscovery Cost Recovery .

Flawed Legal Document Review Protocols

When legal review protocols are established, they’re usually created by subject matter experts, well-versed in the matter. Despite their credentials, the initial review protocols can suffer from two primary flaws:

Flaw 1: Lack of Knowledge: When the expert creates the review protocols, they usually do so before they’ve had a chance to review the documents in context to better account for variations in the review set.

Flaw 2: Lack of Understanding: Once the protocols are written, the reviewers have to fully understand them or efforts to accurately classify documents becomes much more difficult and error-prone. 

Improving eDiscovery Review with Better Protocols and More Accurate Classifications

Errors and inefficiency in document review is often linked to insufficient training.  Review teams will struggle to understand exactly what they’re looking for if protocols are too vague and don’t account for unforeseen variations.  This results in too many discrepancies in your document classification. 

The solution lies in leveraging automation to support human expertise and equip them with sound training of the review protocols and classifications.

Establishing Stronger Protocols for Legal Document Review 

First, select a diverse collection of documents through early sampling so your expert can review an ample variety of documents, concepts and classifications.  As you create the review protocols, allow your review team to interact with these documents for more hands-on experience with the document set. 

Next, ask each reviewer to classify the same small batch of documents so you can provide immediate feedback on their classifications. If they classified a document incorrectly, you now have an opportunity to question their decision-making to determine why they did it and if the protocols were unclear or misleading.

Get More Accurate eDiscovery Classifications

Once training is complete, you can review the results to check the accuracy of each reviewer. This helps you identify individuals on your review team who need additional training. In addition, you can create a threshold accuracy score each reviewer is required to meet before they’re allowed to begin reviewing actual documents from the data set. 

This level of review evaluation helps:

  • Identify poorly performing reviewers
  • Informs your decision-making on review assignments
  • Improves the overall quality of the early stages of the review

All of these lead to more accurate and cost-effective reviews.

Using CloudNine Review Automation to Improve eDiscovery Review

CloudNine Review offers an automated eDiscovery solution that’s fast, affordable, and easy to use. By utilizing the automation in our solution, you’ll be able to improve your training based on your reviewers’ accuracy and speed. This allows you to:

  • Create immediate feedback and critique for your reviewers.
  • Establish a more thorough understanding of classification protocols.
  • Improve review efficiency making it faster and more accurate.

Plus, you’ll be able to improve your initial review protocols by tracking which were misunderstood by your reviewers so you can determine why they were misunderstood and what you can do to make them more understandable. 

It’s time for you to check out CloudNine and see what it can do to improve your document review. Request a free demo and let us show you how CloudNine Review uses automation to improve the human element of your eDiscovery review.

eDiscovery in a Pandemic: How to Adapt to Turbulent Times

There’s no question COVID-19 continues to have a huge impact on the way we live and work. With the new Delta variant surging among the vaccinated and unvaccinated alike, the number of infections is rising once again. Unprecedented challenges are impacting law firms and legal document reviewers as well. 

From March 2020 to January 2021, New York City held only nine criminal jury trials.

For the first time in history, court trials dropped 99%  from the previous year in the country’s largest criminal jurisdictions. This is not an isolated occurrence as courts closed or severely reduced their caseloads to help stop the spread of the virus. This meant cases that should have closed were left open indefinitely, forcing law firms to keep their eDiscovery accounts open for longer than expected. 

Making matters worse, law firm clients found themselves unable to pay their invoices as the unemployment rate topped 14.8% in April 2020. While the economy has begun to recover, the unemployment rate still remained high at 5.8% in May 2021. This loss in client income had a predictable downstream effect on legal cases. 

Another consequence brought about by the lockdowns was the disruption of electronic discovery data collection. Law firms and their clients began shipping hard drives all over the country. New strategies had to be developed around data collection as document review service providers had to order hard drives, copy relevant ESI onto the hard drives, and then deliver them to the client. 

All of these challenges had a direct impact on revenue and forced expense cuts by collections, attending conferences, and certainly inviting clients to onsite meetings.

Ultimately, law firms will have to adopt new solutions or rethink old ones in order to thrive in this new, post-COVID world. The best way to do this? Adopt an agile, remote review process as part of your eDiscovery solution; learn how CloudNine Explore can help you adapt to the everchanging times here.

Be Prepared to Move Your eDiscovery Operations Remote 

When federal, state, and local governments began shutting down courthouses, law firms followed suit and sent their people home to work remotely. While every firm was different, size played a big part in how easy or difficult the transition was. 

For smaller firms, it didn’t take much – just a few tweaks to their infrastructure to allow remote access. Larger firms faced a bigger challenge as they had a lot more pieces to move to give everyone remote access to the shared drives and files they needed to do their jobs. 

In order to prepare for another shutdown or even a natural disaster preventing you from opening your office, CloudNine can help you convert from your standard in-office eDiscovery environment to a remote eDiscovery environment working easily and quickly. 

For firms already accustomed to interacting with the on-prem eDiscovery environment, they’ll automatically have full remote access to CloudNine Explore. They just need to have their network turned on and accessible. 

Some legal teams may not have the on-prem infrastructure in place to support that many users in one project at once, especially those teams that are large and spread. 

For these situations, we offer CloudNine Explore via our cloud so you can allow more users to access your data using our infrastructure at no additional infrastructure cost to them. With internet connectivity, you can access your CloudNine projects from any device, anywhere in the world. 

Add More Value to Your eDiscovery Retainer

Retainers are a good way to ensure clients are capable of meeting their financial obligations to your law firm. While most retainers are based on a specific dollar amount, some are established to run month-to-month or even year-to-year. These multi-year agreements help you establish a consistent revenue stream. To capture the best retainers, you need to have a reputation for being hard-working, committed, fair, and, most important, effective. 

Effective eDiscovery solutions bring value to your services beyond what other law firms have to offer. Highly efficient and secure, CloudNine Explore can eliminate duplicate or irrelevant files so you can focus on the documents that matter. With filtering tools that allow you to reduce the cost of processing by reducing the file size, you offer better value by providing more services for the price of your client’s retainer.

Improve Your ROI Through Your eDiscovery Solution

To help improve your services and increase value to your clients, you’ll want to understand how to maximize efficiency in your eDiscovery. CloudNine models out the cost of the solution versus the return you’ll get on your investment in the form of:

  • Data security
  • Cost reductions
  • Control over your data
  • Processing speed 

Plus, CloudNine partners with you to better understand your goals in order to offer a realistic solution so you know if you commit to X, Y, and Z today, you’re more likely to experience a higher return on your investment tomorrow. 

CloudNine also helps you level the playing field between larger law firms with astronomical budgets and smaller, more cost-conscience firms. By leveraging the solutions offered, you can access the same level of technology and services as larger law firms without investing in the infrastructure to host it. 

Learn how CloudNine Explore can help your firm be prepared for turbulent times, giving you added value to offer your clients, the ability to work remotely more effectively, and the confidence you need to invest in new solutions to get better ROI. Schedule a free demo with CloudNine today.

eDiscovery Cost Recovery: A Case-By-Case Assessment

Cost recovery is a critical consideration to the eDiscovery services you provide. Without it, you won’t have an accurate view of your financial status. While today’s turbulent times may put your LSP under more pressure to budget your money more wisely, the truth is you’re always under pressure to make your bottom line and recover eDiscovery costs as quickly as possible. 

As an LSP, you report to clients who need to know they will receive a good ROI when they hire you. On the flip side, when you hire vendors, buy equipment, or lease software, you need to see that quick ROI as well. 

One way to accomplish this is to adopt eDiscovery software solutions that add real value to your business. To do so, you need an eDiscovery solution providing high quality service so you can collect fees from your clients before the solution costs you more than you can charge.

Consider the cost difference a few decades make:  In 1981, the price of a 1GB hard drive was $500K. Today, it’s less than $0.03. 

For eDiscovery data processing, the cost to process 1GB was $2000 just 15 years ago. We process the same data for less than $100. 

By adopting a solution like CloudNine Explore, you can keep your expenses down to offer more value through a cost-effective solution to your clients. This means they’re able to pay you quicker and more dependably so your cost recovery is easy to manage.

The On-Prem vs. Cloud Storage Dilemma 

 While there are many benefits to cloud storage, the cost isn’t as black and white as it once was. Traditionally, if you rented a server versus purchasing one, your initial investment was cheaper. 

Renting a server may be a smart investment if you have no plans to utilize the server long-term. However, as you continue to rent that server, the costs are going to add up, costing you more than if you just purchased the server.  

Renting data storage space from a provider today can be just as expensive as purchasing a new server because providers typically do everything to ensure the server is up-to-date and backed up. While this does make cloud servers a little more robust, you’ll be paying for that service which makes it more expensive from day one. 

CloudNine Explore allows you to securely upload and store relevant data in a single on-prem server. This allows you to have more access and control over your data while lowering your data storage costs. 

Providing Value with eDiscovery System Speed and Accessibility

Speed means everything in eDiscovery. The faster you import the data, the quicker you can move from processing to storage and review. One of the keys to shorter processing time is the use of automation – the greater the automation, the higher the output. 

CloudNine Explore allows you to use automation and leverage multithreading technology so you can use all available processors within the machine to get the most efficiency out of it. 

That’s incredibly useful as oftentimes LSPs utilize unused surplus equipment they have in their inventory to run eDiscovery processing. CloudNine Explore is a great solution in this scenario because it’s flexible and compatible enough to be used on older technology. This reduces the need to buy new equipment. 

Infrastructure Costs and Document Review Services

Infrastructure requirements vary from software to software. Many of the available eDiscovery solutions on the market are complicated and rigid.  And, providers didn’t build their platform with eDiscovery in mind. They built it for other purposes but eventually, they reassigned it to handle eDiscovery. This leaves them with too many restrictive and complicated requirements on their infrastructure. 

The infrastructure supporting CloudNine Explore wasn’t forced to be something it wasn’t. It allows CloudNine Explore to run on anything from simple laptops to state-of-the-art servers. It runs best on a server with some serious horsepower, but it’s still friendly enough to give you the ability to process and cull with less infrastructure investment – whether that’s in the cloud or on your server.  

An eDiscovery software that provides you with the infrastructure flexibility, gets your LSP one step closer to recovering costs quickly.  Learn how to boost margins even more in our eBook here.

Reducing eDiscovery File Size

Many of our competitors offer filtering technology allowing you to reduce your data file size. The only problem is how they’re able to filter your data. Most often, you have to send them the data first, only to cull it down later. Regardless of the smaller file size, you still have to pay to process the entire data file upfront. 

CloudNine Explore allows you to filter and organize the data upfront, culling unnecessary files so you can process only the data you want. This gives you the flexibility and power to control the processing and upfront storage costs. 

Some common filter types include:

  • File type – This lets you focus on specific file types like .doc, .csv, .pdf, .mov or .m4a.
  • Domain – This allows you to search emails to find the ones sent by a specific domain source.
  • Language – This filters documents containing specific languages. Explore currently supports 144 languages including Unicode characters like Korean, Japanese, Chinese, and Cyrillic. 

Breaking Down eDiscovery Software Costs

CloudNine Explore has lower software costs for the simple reason that we developed them with a lower price point in mind. Also, we offer loyalty discounts to our clients when they renew their license agreements. We also discount prices when you bundle Explore with other CloudNine solutions like Review.  

While CloudNine is less expensive than a lot of our competition, in the end, it’s all about how you use the solutions. The more efficiently you use the tool, the more value you get out of it and that’s what matters most. 

To see how Explore can help your LSP recover costs quicker and more effectively, schedule a free demo with CloudNine today.

Improve Data Processing Efficiency, One File At A Time

One of the keys to success for any great legal service provider (LSP) is to reduce as many inefficiencies from your operations as possible. 

While there are several areas where you can make marked improvements, data processing can provide you with a great ROI so you can be more efficient and offer improved service levels to your clients. 

Common Inefficiency Challenges for Your LSP’s Data Processing

When it comes down to it, any eDiscovery process that takes unnecessary time or adds costs hurts your LSP. A few of the more common inefficiencies that affect your business include:

  • Overly-expensive data storage costs
  • Slow handoff time between steps in the eDiscovery process
  • Workflows that include too many unnecessary steps

However, one major inefficiency that doesn’t get mentioned enough is the thoroughness or depth of your data processing solution. 

Some data processing software has been found to miss as much as 3% of the files provided. We are not talking about junk embedded files but Word, PowerPoint, PDFs, Excel, etc. When you think of it as only 3 out of 100, it doesn’t seem that detrimental. However, when you consider that your LSP may have to process more than a million files, you’re now missing tens of thousands of documents.

The reason this happens is data processing software doesn’t go deep enough when extracting and indexing files. 

For example, you may have an email with a PowerPoint presentation attached. Your software will most likely pull both of these with no issues. The problem comes when you have a document embedded in that PowerPoint presentation. That last document isn’t extracted which means it’s not indexed or searchable. 

With a data processing software that does not provide your LSP with the value you need, your clients take note. Learn how you can grow your organization sustainably without sacrificing quality in our eBook: 4 Ways Legal Service Providers Can Built Value & Boost Margins.

How Data Processing Inefficiencies Impact Your LSP 

Data processing inefficiencies can lead to some major challenges to your LSP operations. They slow down your workflows, tie up key personnel that could be focusing their energies elsewhere and cost you money. 

Additionally, if your data processing solution doesn’t go deep enough and extract 100% of the files you’ve received through your eDiscovery services, you’re opening your LSP up to three primary risks:

  • Missing critical data that could either help or hinder your clients’ litigation
  • Neglecting to share requested data resulting in sanctions 
  • Inadvertently sharing privileged information with unauthorized parties

Any of these scenarios can negatively affect how you run your business while potentially damaging your reputation and your relationship with your clients. 

How to Make Your LSP Data Processing More Efficient

One of the easier ways to make your data processing more efficient is to simply streamline your workflow processes by following best practices:

  • Establish your settings/tagging procedures upfront
  • Make sure you have enough data storage and human resources for your machine/workflow
  • Allow for compound document extraction
  • Allow for language analysis
  • Get automated OCRs
  • Establish family relationships between the data 

In CloudNine Explore, you can create workflow processes that perform all of these tasks during the initial upload so the data is extracted, indexed, and prepared for the next step faster and with more automation. 

You just set up the tasks you want to perform and create the case. Automation handles the rest. This cuts out an unnecessary and irrelevant manual intervention that slows down the process and ties you to slow and cumbersome tasks. 

Plus, you can rest assured that CloudNine Explore will be thorough, so you don’t miss out on any important or critical documents. Then you can convert everything to text or OCR, index it all for search and cull the data so you have a more streamlined data collection. 

You shouldn’t be constrained by your data processing software. With CloudNine Explore, you can build unique workflows that leverage the automation so you can have full control over your workflow, using the software in new, inventive ways. This allows you to save time and money to explore new, revenue-generating ventures like offering improved levels of services. 

Discover what CloudNine Explore can do for your LSP, learn more about our eDiscovery engine here.

Using Data Processing to Offer Better LSP Service Levels

While your LSP may have launched offering a simple eDiscovery solution like data processing, there’s an opportunity to grow your business by offering additional services to your clients. 

Some LSPs perform data processing but outsource their document review services to 3rd parties. By doing so, you quickly lose control of the data and give away revenue that you can easily keep in-house. By controlling the data processing and review, you control the project, the timeline, and the costs. 

Ready or not, it’s time to up your offering and make your data processing more efficient. Discover how CloudNine offers the best eDiscovery software to help you save time and increase your revenue; schedule a free demo today.