eDiscoveryDaily

2025 Year in Review: Turning Complexity into Clarity Across eDiscovery, AI, and Information Governance

If one theme defined the past year in eDiscovery and Information Governance, it was acceleration. Data volumes grew. Data types multiplied. Expectations around speed, defensibility, and insight continued to rise. At the same time, artificial intelligence moved from an abstract promise to a practical component of everyday legal, compliance, and investigative workflows. 

Across the industry, the conversation shifted away from whether change was coming and toward how organizations could keep pace without sacrificing accuracy, transparency, or control. For CloudNine and the broader eDiscovery community, 2025 became a year of turning complexity into clarity. 

Modern Data Is No Longer “Emerging”; It’s the New Normal

Email certainly still matters, but it is no longer the center of the discovery universe. Text messages, collaboration platforms, mobile devices, social media, and cloud-based applications continued to dominate discovery and investigation matters this year. 

These data sources introduced new challenges: 

  • Short-form, conversational communications with limited context 
  • Data spread across devices, platforms, and custodians 
  • Increased reliance on forensic tools to capture volatile or ephemeral content 

Organizations increasingly recognized that collection is no longer a simple, one-time event. Instead, it requires repeatable, defensible forensic processes that preserve metadata, maintain chain of custody, and align with downstream review requirements. 

The growing emphasis on tight integration between forensic collection and review reflected a broader reality: modern data demands end-to-end workflows, not disconnected tools. 

Legal Hold: The Foundation That Can’t Be an Afterthought

Why our Partnership With Mitratech was Launched  

As data complexity increased, the importance of a proper legal hold process and platform became more visible and more urgent. 

Too many organizations continued to rely on manual, email and spreadsheet-based hold processes that struggle to scale and fail to account for modern data sources. Over the past decade, that approach has proved increasingly risky. Courts and regulators expect organizations to demonstrate not just that holds were issued, but that they were tracked, acknowledged, enforced, and defensible. 

A mature legal hold process: 

  • Identifies relevant custodians and data sources early 
  • Automates notifications and acknowledgments 
  • Integrates with Information Governance and collection workflows 
  • Provides clear audit trails and reporting 

The year reinforced a simple truth: you cannot preserve what you cannot identify or track. Legal hold sits at the intersection of IG, discovery, and investigations, and when it breaks down, every downstream process is impacted. The CloudNine integration with Mitratech’s Legal Hold Solution with CloudNine Review, organizations can now move from legal holds to processing, review, and production in a single seamless, automated workflow. 

AI in eDiscovery: From Buzzword to Business Reality

Why our Partnership With eDiscovery AI was Launched 

AI remained one of the most discussed topics of the year, but the conversation matured significantly. Instead of speculative hype, organizations focused on practical, defensible use cases that delivered measurable value. 

Applications like technology-assisted review, automated classification, clustering, and communication analysis gained momentum because they addressed core challenges: 

  • Reducing review volumes 
  • Improving consistency 
  • Surfacing patterns and anomalies faster 

At the same time, organizations became more intentional about governance, transparency, and human oversight. The prevailing mindset shifted toward AI as an accelerator and not a replacement for expertise. Partnering with eDiscovery AI and their continual innovations in GAI reinforces CloudNine’s mission to modernize and simplify the eDiscovery process and brings cutting-edge GenAI technology with our CloudNine Review, delivering scalable solutions that dramatically accelerate early insights and review workflows for our customers. 

The lesson from 2025 was clear: AI delivers the most value when embedded within well-designed workflows and guided by experienced legal and review professionals. 

Information Governance Moved from Strategy to Operational Reality

Why our Partnership With Infinnium was Launched 

Information Governance continued its evolution from high-level policy discussions to day-to-day operational impact. 

As discovery demands intensified, organizations felt the cost of inconsistent retention policies, unclear data ownership, and fragmented systems. The result was predictable: higher discovery costs, longer timelines, and greater risk exposure. 

This year highlighted an important realization: you can’t review your way out of poor data hygiene. Effective IG is supported by realistic policies and cross-functional alignment and has become essential to controlling discovery scope, improving response times, and supporting defensibility across matters. CloudNine and Infinnium offer a joint offering that bridges the gap with corporate information governance and litigation’s requirements for discovery of sensitive corporate data. 

Forensic Collection Became a Critical Capability

Why our Partnerships With Oxygen ForensicsPinpoint Labs and ModeOne were Launched 

The expansion of mobile and cloud data made forensic collection a focal point in 2025, and we noticed that no one solution solved everything and we understand that collections are cross validated with other platforms.

Investigations and discovery matters increasingly required: 

  • Targeted, defensible collections 
  • Support for mobile devices and cloud-based sources 
  • Preservation of message threads, attachments, and metadata 

Organizations learned that cutting corners at the collection stage often creates downstream review challenges with missing context, broken conversation threads, or incomplete datasets that complicate analysis. 

Strong forensic collection processes now serve as a bridge between legal holds, investigations, and review, reinforcing the need for repeatable, well-documented methodologies that stand up to scrutiny. 

Managed Review at Scale: Where Strategy Meets Execution

Why our Partnership With Integreon was Launched 

As data volumes continued to grow, large-scale managed review workflows became more critical and complex. We see that AI is working its way into the review stage of the EDRM, human interaction with the evidence will always be necessary especially as the data volumes and variety continue to grow.   

Organizations faced increasing pressure to: 

  • Review more data in less time 
  • Control costs without sacrificing quality 
  • Adapt review strategies to evolving data types 

Successful managed review in 2025 required more than staffing; it demanded thoughtful workflow design, intelligent use of AI, and close collaboration between technology, process, and people. 

Teams that succeeded focused on: 

  • Early data assessment and culling 
  • AI-assisted prioritization 
  • Clear review protocols and quality control 
  • Continuous communication between stakeholders 

The year reinforced that managed review is no longer a downstream task; it is a strategic component of modern eDiscovery and investigations. 

The Convergence of Discovery, Investigations, and Compliance

Another defining trend of the year was the continued convergence of discovery, investigations, and compliance workflows. Data collected for one purpose increasingly needed to support multiple objectives and sometimes simultaneously. 

This convergence elevated the importance of: 

  • Defensible legal holds 
  • Forensic collection and chain-of-custody integrity 
  • Flexible review environments capable of supporting varied use cases 

Silos between legal, IT, compliance, and security teams continued to erode, replaced by more integrated, collaborative approaches to data response and risk management. 

What 2025 Taught Us

Looking back, the past year reinforced several enduring lessons: 

  • Data complexity will continue to increase 
  • Legal hold and IG failures amplify downstream risk 
  • Forensic collection quality directly impacts review outcomes 
  • AI is most effective when paired with expertise and governance 
  • Managed review requires strategy, not just scale 

For CloudNine and its partners, the focus remained on helping organizations navigate this complexity with confidence by connecting legal hold, collection, review, and AI into cohesive, defensible workflows. 

Looking Ahead

As we move into 2026, the challenge won’t be whether eDiscovery, AI, and Information Governance continue to evolve, but how quickly organizations can align people, process, and technology to keep pace. 

The pace of change may be relentless, but with the right foundation and partners, it remains full of opportunity. 

CloudNine Review On-Premise is Coming in June 2026!

For more than a decade, the industry narrative has been clear: everything is moving to the cloud. And while cloud-based eDiscovery platforms like CloudNine Review continue to grow in capability and adoption, the reality inside many organizations tells a more nuanced story.

Not every workflow can, or should, move to the cloud.
That’s exactly why on-premise processing and review remains not only relevant in 2026, but essential.

As legal teams, law firms, and government agencies face increasingly complex data landscapes, on-prem environments continue to offer unique advantages that the cloud alone can’t replicate. Before racing toward “cloud-only” strategies, it’s worth recognizing the critical needs driving organizations to maintain robust on-prem infrastructure.

Why On-Premise eDiscovery Endures

Costs Controlled With ZERO Hosting Fees

Cloud scalability is powerful, but consumption-based pricing can leave teams guessing.

For organizations managing large collections or recurring high-volume workloads, on-prem infrastructure delivers predictable performance at predictable cost without the risk of unexpected data expansion spikes.

Full Control Over Data

For agencies with strict governance requirements, corporations in highly regulated industries, or firms handling particularly sensitive matters, maintaining absolute control over data isn’t a preference, it’s a mandate by the corporate client.

On-prem solutions allow teams to know exactly where their data resides, how it’s handled, and who has access at every moment.

Secure, In-House Processing

Some data can’t leave the building.

Whether due to security policies, legal restrictions, or internal compliance frameworks, many organizations must keep processing and review fully contained within their own walls. On-prem platforms ensure defensible, auditable processing while minimizing external exposure risks.

Configurable Workflows for Complex File Types

Modern data continues to change faster than many cloud platforms can adapt. From proprietary databases to niche file types to sprawling legacy systems, on-prem environments give technical teams the freedom to tune, script, or customize workflows to handle complexity head-on without waiting for cloud release cycles.

CloudNine LAW: Built for the Work That Must Stay On-Prem

For teams with these requirements, CloudNine LAW remains a mission-critical solution. It brings together:

  • Speed for high-volume ingestion and processing
  • Flexibility to adapt to unique or specialized workflows
  • Defensibility backed by proven reliability and auditability

As the industry continues to modernize, LAW stands as a trusted anchor for the parts of eDiscovery that must remain in-house to remain compliant, controlled, and cost-effective.

On-Prem Isn’t Going Anywhere, And 2025 Proved It

The future of eDiscovery is hybrid, and we learned this year that on-prem plays a foundational role in that balance. As we count down to 2026, one thing is clear: the organizations that rely on secure, controlled, high-volume processing will continue to depend on on-premise platforms as a core component of their workflows.

Stay tuned as we explore how on-prem solutions like CloudNine LAW and CloudNine Review will continue to power the most demanding eDiscovery environments and why they’re more relevant than ever.

Client Spotlight: Orbach Huff & Henders’ Journey with CloudNine

Rick Clark, CloudNine’s VP of Marketing and Strategic Partnerships recently sat down with Jose Cusio, Systems Administrator at Orbach Huff & Henders, to talk about their experience adopting CloudNine Review and how it transformed their litigation workflows.

About Orbach Huff & Henders

Founded as a litigation law firm specializing in construction, Orbach Huff & Henders now serves diverse practice areas from property and employment to environmental and education law. With over 70 staff members, efficiency and reliability are critical to their success.

Why CloudNine?

Jose shared that the firm initially used Concordance and another SaaS eDiscovery review platform but was interested in finding more modern solutions. Discovering CloudNine Review was a turning point:

“It’s an amazing product… once I saw it, we jumped on CloudNine Review.”

Key factors that stood out during the evaluation:

  • Native Preview: Attorneys loved the ability to view documents exactly as clients see them.
  • Personable Team: “The people were great… I still keep in contact with Sheila from sales every month.”
  • Comprehensive Support: From demos to onboarding, CloudNine’s team provided multiple training sessions to ensure the entire team was up to speed.

Smooth Transition & Ongoing Support

Switching platforms can be daunting, but Jose described the process as “super easy.” CloudNine handled the heavy lifting, and their support team went above and beyond and even working late hours to resolve issues.

“It’s not just a nine-to-five job for them… they took care of things at 11 PM.”

Looking Ahead: AI Integration

Jose is excited about CloudNine’s roadmap, especially its AI capabilities:

“That’s going to be huge for us moving forward.”

Final Thoughts

For Orbach Huff & Henders, CloudNine isn’t just about technology: it’s about people.

“The technology is great, but it’s the people behind it that make the difference.”

Why On-Premise Still Matters: How CloudNine LAW Empowers Secure, Cost-Effective Data Processing

In an era where nearly every technology headline seems to focus on the cloud, it’s easy to assume that all data processing and document management solutions have moved there. For many organizations, cloud-based discovery tools have indeed brought tremendous flexibility and scalability. 

But for others, especially those managing sensitive, high-volume, or budget-conscious projects, on-premise solutions remain essential. That’s where CloudNine LAW continues to play a critical role.

The Shift to the Cloud—But Not for Everyone

There’s no question that the cloud has transformed the eDiscovery landscape. Centralized hosting, rapid scalability, and collaboration tools make it a natural fit for many modern teams. However, the move to the cloud isn’t always seamless or suitable for every organization. 

Many legal departments, government agencies, and service providers face ongoing challenges that make on-premise solutions like LAW a better fit:

  • Data sensitivity and security concerns: Some matters involve highly confidential information like government data, trade secrets, or privileged communications that organizations aren’t comfortable hosting externally. 
  • Regulatory and compliance requirements: Certain industries are governed by strict data-handling rules that require information to remain within a specific physical or network boundary. 
  • Cost predictability: Cloud solutions often rely on consumption-based pricing models that can fluctuate dramatically depending on data size or user activity. 
  • Infrastructure investment: Many organizations already maintain robust local infrastructure and staff capable of managing on-prem systems efficiently. 

 The Case for On-Premise Processing and Document Scanning

For teams that value control, cost management, and data sovereignty, CloudNine LAW delivers a comprehensive, proven platform for document imaging and eDiscovery processing and all within your own environment. 

Here’s why LAW continues to stand apart: 

  1. Total Control Over Data Security

LAW operates fully on-premise, allowing organizations to manage and secure their data within their own network. This eliminates third-party exposure and aligns with stringent privacy, compliance, and confidentiality requirements. 

  1. Cost Efficiency and Predictability

Unlike cloud-based models that charge per GB processed or hosted, LAW offers a fixed-cost licensing structure. This makes budgeting for large or ongoing matters far more predictable which is an important advantage for litigation support teams or government agencies operating under strict budgets. 

  1. End-to-End Processing and Imaging

LAW remains one of the most complete on-prem solutions available for both native file processing and document scanning/imaging. From ingestion to production, LAW empowers users to control every stage of the workflow without outsourcing or cloud dependencies. 

  1. Seamless Integration with Review Platforms

Processed data from LAW can be easily exported to review platforms like CloudNine Review, combining the best of both worlds: on-prem control during processing, and cloud flexibility for document review. 

  1. Proven Reliability

LAW has been a trusted workhorse in the eDiscovery community for decades. Its enduring presence in litigation support environments is a testament to its performance, consistency, and ability to handle massive datasets with precision. 


When On-Premise eDiscovery Makes the Most Sense

While the cloud offers advantages in scalability and collaboration, many scenarios still call for the stability and independence of on-premise platforms like LAW: 

  • High-security investigations or government matters 
  • Matters involving data subject to local storage laws 
  • Projects requiring rapid turnaround without upload/download delays 
  • Organizations seeking long-term cost control and predictable ROI 
  • Environments where existing IT infrastructure is already optimized 

In short, on-premise isn’t outdated: it’s strategic and practical. For many teams, LAW bridges the gap between traditional control and modern flexibility, ensuring data stays secure and costs stay manageable. 

The Last of Its Kind But Built for the Future

CloudNine LAW stands out today as one of the last and only fully on-premise document scanning and data processing platforms in the eDiscovery industry. While others have migrated entirely to the cloud, LAW continues to evolve incorporating modern file type support, performance updates, and integration with hybrid workflows. 

For organizations that can’t, or won’t, compromise on security, control, or cost efficiency, LAW remains a cornerstone technology that continues to deliver real value. 

Conclusion

As the eDiscovery landscape becomes increasingly cloud-centric, it’s important to remember that choice still matters. CloudNine LAW empowers legal teams and service providers to maintain control of their data, protect sensitive information, and operate on their own terms without the unpredictability of cloud costs or third-party hosting. 

In a world rushing to only offer SaaS, LAW proves that on-premise can still be the smartest move. 

This is Part I of a two part article. Continue reading Part II:

Why On-Premise eDiscovery Platforms Are Important in Modern Legal Discovery

The Intersection of eDiscovery, Privacy, and Information Governance and Why You Need to Focus on It — Masters Conference Seattle Recap

Masters Conference: Seattle, 2025 |  Article by Sheila Sadaghiani, Regional Director of Sales, CloudNine

Speakers:

  • Doug Kaminski, Infinnium
  • Mike Russell, Expedia Group

Session Abstract:

Let’s face it, most organizations are drowning in data and struggle with gaining control. At the same time, threat actors are targeting those who hold a lot of data and especially sensitive data. Storage used to be cheap, but now we’re seeing vendors in the data ecosystem monetizing that volume to a greater degree. Add the element of GenAI and the data footprint grows exponentially as does the need to control any exposure.  Join us for this important session to learn what you can do to address this growing issue!

Why Information Governance Should Come Before AI in eDiscovery

At the recent Master’s Conference Legal in Seattle, I sat in on a powerful panel discussion about information governance and it really resonated with what I see daily in eDiscovery sales. As an account representative for CloudNine, where we offer CloudNine Review for eDiscovery document review, I often work with corporate legal teams and large law firms who are struggling under the weight of their own data.

One of the panelists, Doug Kaminski, Chief Revenue Officer at Infinnium, shared an important point: organizations are creating and duplicating data faster than they can manage it, and without a strong governance framework, they end up losing control of their information. His insight underscored what I experience firsthand, many clients simply don’t know what data they have, where it’s stored, or how much of it is redundant.

Another panelist, Mike Russell from Expedia Group, expanded on that idea by emphasizing the practical side of governance. He noted that governance isn’t just about meeting compliance obligations, it’s about enabling business agility. As Mike explained, when organizations take the time to understand their data landscape, they’re not just preparing for litigation or audits; they’re improving collaboration, reducing security risk, and setting the stage for smarter decision-making across departments.

Much of this data sits in Microsoft 365, local drives, and shared servers, sometimes duplicated multiple times across custodians. When litigation arises, the result can be overwhelming. I’ve seen organizations collect 10 terabytes of data when the actual relevant set might only be 500 gigabytes to 2 terabytes. That overcollection drives up processing, hosting, and review costs dramatically, all because no one had visibility into the data landscape beforehand.

To put the scope of the problem in perspective, several statistics were mentioned during the panel discussion:

  • Over 50% of enterprise data is considered “dark data”, information that organizations store but don’t actively use or even know exists.
  • 30% to 50% of stored data in most organizations is duplicated or redundant, increasing costs and risk exposure.
  • The average enterprise holds over 10 petabytes (10,000 terabytes) of data, yet less than 10% is typically relevant for eDiscovery or compliance purposes.
  • Data storage and management costs rise an estimated 35% year over year when governance is not in place.
  • Unstructured data makes up roughly 80–90% of total corporate data, making it the hardest, and most expensive, to manage in litigation.

Doug Kaminski also emphasized that this lack of visibility doesn’t just inflate discovery costs, it creates security vulnerabilities. Disorganized, unstructured data is a prime target for threat actors. When sensitive information is stored haphazardly across systems, it’s not only harder to find for litigation but easier to exploit in a breach.

There’s also a growing misconception that AI can fix these issues. It’s true that AI has tremendous value in accelerating review and surfacing insights, but as Doug noted during the panel, “AI is only as good as the data you feed it.” I couldn’t agree more. If an organization’s data is chaotic and duplicative, AI simply amplifies that noise, leading to higher costs and less reliable results.

That’s why, in my opinion, information governance must come first. Governance creates the structure that makes AI effective. It’s proactive, not reactive. It prevents unnecessary spending, improves security, and lays the foundation for more accurate and efficient discovery when litigation occurs.

AI is an incredible tool, but it’s not the solution to poor governance. Clean, well-managed data allows AI to reach its potential. Without that foundation, even the most advanced technology becomes an expensive workaround.

When you roll these into a financial model, companies that implement governance-first strategies often realize 2× to 3× higher ROI within 12–18 months compared to those with no formal governance.

Factor Governance-First No Governance
Data Reduction 25–40% average decrease in total data volume via defensible deletion and deduplication Data sprawl grows unchecked (duplicate data often 29%+)
Operational Efficiency Faster response to DSARs, discovery, and remediation (2–5× improvement) Delays in retrieval, indexing, and review cause higher costs
Risk Mitigation Reduced breach exposure and fewer sanctions due to proactive classification Increased incident response and legal costs due to unmanaged data

Putting governance first doubles the organizational ROI by cutting waste, improving compliance, and unlocking automation potential, while ignoring governance leaves money and risk on the table.

The takeaway from the Seattle Master’s Conference was clear: before we can rely on AI to revolutionize eDiscovery, we must first reimagine how we govern data. Information governance isn’t just a compliance initiative; it’s the cornerstone of every successful discovery strategy.

How AI in Review Accelerates Case Strategy and Reduces eDiscovery Costs Across All Case Sizes

In today’s litigation and investigation landscape, data volumes and communication channels continue to multiply. From emails and chat platforms to mobile data and collaboration tools, legal teams face an overwhelming challenge: identifying what matters most, as early as possible. The sooner counsel can assess case merit and key issues, the better equipped they are to shape strategy, evaluate risk, and control costs.

That’s where artificial intelligence (AI) in investigations and eDiscovery review comes in.

Early Case Assessment: Finding the Signal in the Noise

Traditional early case assessment (ECA) often required broad culling strategies, search term testing, and manual review of sample sets. While useful, those methods can be time-consuming and costly, especially when data sets are massive.

AI-driven review tools like generative AI-powered analysis, allow teams to:

  • Quickly surface key evidence: AI learns from reviewer input, identifying documents most likely to be relevant far faster than linear review.
  • Spot patterns and themes: Similar to Technology Assisted Review (TAR) and other workflows, AI can cluster related documents, highlight communication spikes, and uncover custodians or topics of interest that may not appear in keyword lists. AI is now the fastest way to organize and find patterns in your data, much more efficiently and effectively than other methods.
  • Assess case merit earlier: With faster access to the “hot” documents, legal teams can make informed decisions on settlement, litigation strategy, or resource allocation at the outset.

Cutting Downstream Review Costs

The benefits of AI extend well beyond ECA. By embedding AI throughout the review workflow, organizations can dramatically reduce downstream costs, which often make up the largest portion of discovery spend.

  • Smarter prioritization: AI identifies relevant material faster, ensuring that reviewers spend time where it matters most and can categorize data by issues or topics.
  • Consistent coding: AI maintains coding consistency across large reviewer teams, across every issue, by suggesting categorizations based on your specific instruction. It applies that instruction, consistently across every document, every time.
  • Eliminating redundancies: AI can detect near-duplicates, email threading, and conversation reconstruction, allowing reviewers to avoid re-reading similar documents.
  • Reducing review volumes: Accurately identifying irrelevant material and excluding those up-front results in fewer documents remaining in the costly final stages of review. Lower volumes equal lower costs.

Building Confidence with Defensibility

One of the biggest questions around AI in eDiscovery has always been defensibility. Many of the protocols for AI review are identical to those for TAR related projects and are already familiar to those in litigation. Documented protocols, validation sampling, and transparent reporting ensure that AI-powered review stands up to scrutiny while driving efficiency. Additional features like document summarization and relevancy explanation help confirm each individual coding classification.

A Smarter Path Forward

For legal teams balancing speed, accuracy, and cost, AI is no longer optional it’s becoming essential for cases of ALL sizes. Leveraging AI during review not only accelerates the path to critical evidence and early case insight, but also dramatically reduces the burden of downstream review.

The result?

  • Faster decisions on case strategy.
  • Lower overall discovery costs.
  • Greater confidence in outcomes.

In an era of ever-expanding data, those who integrate AI into their review workflows will be best positioned to gain the competitive advantage in litigation and investigations and isn’t limited to large cases as the economics of the technology and services align with cases of all sizes.

CloudNine & eDiscovery AI Partnership Article

Why Two Best-in-Class eDiscovery Tools Beat All-in-One Platforms

Legal teams today face increasingly complex data from emails and documents to mobile and collaboration platforms. While many vendors offer all-in-one eDiscovery solutions, these often sacrifice flexibility and performance for convenience.

That’s where CloudNine and eDiscovery AI stand out.

CloudNine delivers fast, scalable, and defensible review and production across diverse data types. eDiscovery AI brings cutting-edge analytics and AI-powered Early Case Assessment (ECA), helping teams gain clarity faster and with greater accuracy.

Together, we offer:

  • Specialized excellence at each stage of the eDiscovery process
  • Flexible workflows that adapt to your case needs
  • Cost efficiency by paying only for what you use
  • Scalability to handle data growth without overpaying
  • Future-readiness with faster innovation and support for emerging data types

Instead of being locked into a rigid platform, legal teams get the freedom to choose, integrate, and evolve.

Want to see how this partnership transforms your eDiscovery outcomes? Read the full article from eDiscovery AI:

Why CloudNine and eDiscovery AI Deliver Better ECA, Analysis, Review and Production than “All-in-One” Platforms

The State of eDiscovery: Case Law and Hot Topics — Masters Conference Philadelphia Recap

Masters Conference: Philadelphia, 2025 | Article by Rick Clark

The 2025 Masters Conference in Philadelphia kicked off with a powerhouse panel tackling one of the most anticipated topics in the industry: “The State of eDiscovery: Case Law and Hot Topics.” Moderated by Nicole Marie Gill of CODISCOVR, the session brought together thought leaders Nicholas Berenato (CODISCOVR), Doug Austin (eDiscovery Today), and Jerry Bui (Purpose Legal) to explore recent case law shaping discovery practice and emerging trends redefining how organizations manage modern data.

From possession, custody, and control disputes to the challenges of deepfake evidence and AI-generated content, the discussion offered a timely look at how courts and practitioners are adapting to rapid technological change.

Possession, Custody, and Control: The Continuing Challenge

Several recent rulings highlighted the nuances of control over electronically stored information (ESI), especially as new data types proliferate.

  • Vaughn v. Solera Holdings addressed the discoverability of Slack messages. Because the company’s Slack configuration lacked an export license, the court ruled that Solera wasn’t obligated to produce those messages.
  • Bui noted that this decision underscores the need for litigation-ready platform configurations, adding that he was surprised by the outcome.
  • Austin observed that the requesting party missed an opportunity to argue the opposing side’s capability to obtain that data.
  • In Allergan Inc. v. Revance Therapeutics, a dispute over mobile device data raised questions about possession and control in a BYOD (Bring Your Own Device) environment.
  • Berenato emphasized that organizations should explicitly address collection rights in their BYOD policies while respecting employee privacy.
  • Austin added that corporations are increasingly avoiding mobile device discovery which is a trend he expects to continue as many corporate communications are being advised in policies to avoid such communications via text or mobile chat apps that are non-sanctioned by the organization.

Hyperlinked Files, Attachments, and Accessibility

Cases such as Hubbard v. Crow and Young v. Salesforce, Inc. highlighted the growing complexity around hyperlinked documents and data accessibility.

In Hubbard, the plaintiffs were sanctioned when they couldn’t produce a four-minute segment of a podcast linked via a broken hyperlink.

  • Bui pointed out that many organizations rely on platforms that maintain content access, and hyperlinks should ideally lead to the underlying documents.
  • Austin noted the importance of data archiving practices that preserve contemporaneous versions, including metadata that shows who edited what, and when.

ESI Protocols and Judicial Oversight

In Hall v. Warren, when the parties couldn’t agree on ESI protocols, the judge imposed one instead. The panel agreed that this case reinforces the need for collaboration and early agreement on discovery protocols to avoid court intervention.

Deepfakes: The Next Frontier of Evidentiary Risk

A standout discussion centered on Mendones v. Cushman & Wakefield Inc., where much of the evidence turned out to be deepfake video content.

  • Bui described how poor lip-syncing and mismatched audio made the deepfakes obvious this time. But he cautioned that synthetic media is improving quickly, and future cases may be far harder to detect and require experts to help validate.

Emerging Technologies and the Information Governance Connection

Turning to the “left side” of the EDRM, Gill asked how emerging technologies are influencing information governance (IG) and discovery readiness.

  • Berenato stressed the need for AI frameworks, governance training, and data minimization strategies to manage risk.
  • Bui highlighted the value of preservation-in-place strategies and the importance of involving corporate IT early, leveraging tools like Microsoft 365 and Purview to make IG data more searchable.
  • Austin cautioned that as data organization shifts away from solely custodians, in-place preservation can become problematic, expanding the scope of legal holds.

Chat, Collaboration Apps, and Generative AI Data

When the conversation turned to Slack, Teams, and AI-enabled platforms, Bui noted the emergence of a “third category” that is AI-generated data created by digital agents, such as Microsoft Co-Pilot. He suggested that metadata models may need to evolve to include a new “author” field identifying AI agents.

Austin added that while technology isn’t perfect, consistent processes and defensible procedures remain key to managing risk as AI becomes embedded in workflows.

Strategies for Cost, Risk, and Compliance

Across the panel, a common theme emerged: less data equals less risk.

  • Berenato urged organizations to minimize retained data to only what’s necessary for business or legal reasons.
  • Bui noted that Microsoft 365’s labeling and categorization features can simplify IG planning and retention.

What’s Next for eDiscovery?

Looking ahead, the panelists agreed that privacy, AI, and cross-border data will drive the next phase of eDiscovery transformation.

  • Berenato predicted that diverging state privacy laws will complicate compliance but noted that technology is evolving to keep pace.
  • Bui highlighted ongoing tensions between privacy and forensic collection, especially in global matters.
  • Austin forecast that linear review is sunsetting faster than expected as AI accelerates review workflows. He also referenced the upcoming EDRM 2.0 model, which aims to modernize frameworks for modern data types.
  • Bui closed by reminding practitioners that the pace of change demands continuous learning, as data types, threats, and technologies evolve faster than ever before.

Key Takeaways

From Slack messages and mobile data to deepfakes and generative AI, today’s eDiscovery landscape is expanding beyond the traditional boundaries of ESI. This session underscored that litigation readiness now depends on proactive governance, defensible processes, and a firm grasp of emerging technologies.

As Austin aptly summarized:

“We’re in a modern data era and the types of data we haven’t even anticipated yet will soon be part of discovery.”

When Chat Becomes Evidence: Legal Cases Involving Slack, Teams, Texts, and Messaging Apps

The rapid rise of collaboration tools and smartphone messaging has transformed the way people communicate in business and personal life. Unsurprisingly, courts are now grappling with whether and how to treat chats, texts, and ephemeral messages as discoverable evidence. Below is a collection of well-known cases where such data played a central role, shaping discovery obligations, admissibility, and even case outcomes from various companies and educators in the eDiscovery Community.

When do YOU need to go above and beyond the normal email and corporate documents for discovery?

Corporate Chat (Slack, Teams, Google Chat) – Are you collecting the right data?

Lubrizol Corp. v. IBM Corp. (N.D. Ohio, May 15, 2023)
The court ordered IBM to produce targeted sets of Slack and Microsoft Teams messages, requiring production of all messages in smaller threads and “10 before/10 after” in larger ones. Blog summary: https://www.x1.com/blog/court-decision-in-lubrizol-vs-ibm-provides-important-guidance-on-ms-teams-discovery/

Charter Communications Operating, LLC v. Optymyze, LLC (Del. Ch., Jan. 4, 2021)
Optymyze attempted to produce Microsoft Teams chats as 87,000 one-line “emails.” The court rejected this, ordering native chat productions.
Case recap https://www.innovativedriven.com/blog/new-cases-on-hot-discovery-trends-collaboration-tools-categorical-privilege-logs-and-iot-evidence/

Benebone LLC v. Pet Qwerks, Inc. (C.D. Cal., 2021)
Slack surfaced in this patent case when a motion to compel forced production of relevant Slack communications.
Case note: https://ediscoverytoday.com/2021/03/15/court-gives-plaintiffs-no-slack-in-producing-collaboration-app-data-ediscovery-case-law/

SEC v. Ripple Labs, Inc. (S.D.N.Y., 2021)
In this landmark crypto enforcement case, the court granted the SEC’s motion to compel production of Ripple employees’ Slack messages.
Coverage: https://www.bayarea-criminaldefense.com/blog/2021/10/securities-exchange-commission-v-ripple-labs-inc-the-case-that-may-decide-the-fate-of-cryptocurrency/

Red Wolf Energy Trading, LLC v. Bia Capital Mgmt. (D. Mass., Sept. 8, 2022)
After Red Wolf failed to produce corporate chat data, the court imposed severe sanctions, citing bad faith discovery conduct.
Case analysis: https://www.sidley.com/en/-/media/uploads/ediscovery/2022/red-wolf-energy-trading-llc-v-bia-capital-management-llc–f-supp-3d–2022-wl-4112081-sept-8-2022.pdf

Epic Games v. Google / In re Google Play Antitrust Litigation (N.D. Cal., 2023–24)
Internal Google Chat messages became a flashpoint after revelations that Google employees routinely toggled “history off.” The court sanctioned Google for spoliation.
Analysis: https://www.americanbar.org/groups/antitrust_law/resources/newsletters/epic-games-v-google-lessons/

RIG Consulting, Inc. v. Rogers (W.D. Pa., May 8, 2025)
The court compelled the defendant to produce Microsoft Teams account messages and emails within 28 days, awarding fees against the resisting party.
Case summary: https://ediscoverytoday.com/2025/06/17/teams-account-messages-and-emails-must-be-produced-says-court-ediscovery-case-law/

DOJ/FTC reinforced preservation duties for Slack/Signal/Chats given recent spoliation rulings.  (Related agency guidance)
Department of Justice: https://www.justice.gov/archives/opa/pr/justice-department-and-ftc-update-guidance-reinforces-parties-preservation-obligations
Federal Trade Commission: https://www.ftc.gov/enforcement/competition-matters/2024/01/slack-google-chats-other-collaborative-messaging-platforms-have-always-been-will-continue-be-subject

Smartphone Texts, WhatsApp, and Signal – What other data are you missing?

Twitter, Inc. v. Elon Musk (Del. Ch., 2022)
In the litigation over Musk’s attempt to terminate the $44 billion Twitter acquisition, dozens of text/iMessage conversations between Musk, investors, and advisors were unsealed as trial exhibits.
Coverage: https://time.com/6218578/elon-musk-texts-twitter

Waymo LLC v. Uber Technologies, Inc. (N.D. Cal., 2017–18)
Waymo alleged that Uber encouraged executives to use Signal and ephemeral messaging to conceal trade secrets. The court allowed Waymo to present evidence of disappearing messages.
Case coverage:  https://en.wikipedia.org/wiki/Microsoft_v._United_States_%282016%29

Vardy v. Rooney (UK High Ct., 2022)
Nicknamed the “Wagatha Christie” case, this UK libel battle turned on WhatsApp messages (and missing messages) between Rebekah Vardy and her agent.
Coverage: https://en.wikipedia.org/wiki/Wagatha_Christie

Practical Takeaways

  1. Chats are discoverable: Courts increasingly treat Slack, Teams, and Google Chat as core ESI, not optional add-ons.
  2. Context matters: Producing chats as one-line “emails” or without threading loses meaning and may be rejected.
  3. Ephemeral risks: Use of disappearing-message apps (Signal, WhatsApp, Google Chat “history off”) is drawing spoliation sanctions.
  4. Texts are fair game: From high-stakes M&A to defamation, smartphone conversations often provide the “smoking gun.”

As modern communication expands, litigants must anticipate that judges expect proportional but meaningful production of chat and text data. Ignoring or mishandling this evidence can cost cases, sanctions, or billions in settlement leverage.

Streamlining eDiscovery in Construction and Intellectual Property Law with CloudNine Review

When it comes to eDiscovery, no two practice areas are alike. Attorneys working in construction law and intellectual property (IP) law face unique data challenges that make efficient review and case preparation difficult without the right technology. CloudNine Review was built to simplify these complexities, helping legal teams save time, reduce costs, and stay ahead of the curve.

The Challenges of eDiscovery in Construction Law

Construction law cases often involve highly complex disputes from contract disagreements to defect claims and delay litigation. These cases typically require the collection and review of:

  • Massive volumes of communication: Contractors, subcontractors, architects, engineers, and project managers often rely on text messages, project management tools, and emails to track progress and resolve issues.
  • Multiple data formats: Building information models (BIM), CAD drawings, PDFs, spreadsheets, and photos all become relevant in construction disputes.
  • Multiple stakeholders: Large projects mean a wide swath of custodians, each producing different data types.

The result? A mountain of unstructured data that needs to be reviewed quickly and accurately to uncover timelines, communications, and responsibilities.

The Challenges of eDiscovery in Intellectual Property Law

IP litigation, whether involving trade secrets, patents, or trademarks, presents another layer of complexity. These cases often include:

  • Highly technical documents: Source code, product designs, research data, and scientific reports.
  • Global data sources: Custodians may be spread across international teams, with data stored in different locations and subject to varying privacy regulations.
  • Confidential and sensitive information: IP cases require careful handling of proprietary information to avoid exposure.

IP attorneys must sift through vast amounts of technical and confidential material while ensuring compliance with protective orders and discovery protocols.

How CloudNine Review Simplifies the Process

CloudNine Review is designed to tackle the modern data challenges of both construction law and intellectual property law:

  • Support for all communication types: Review text messages, emails, chat platforms, and project management data in one platform. This is critical for construction cases, where texts and emails often hold the key evidence.
  • Scalable review for large datasets: Whether you’re dealing with terabytes of project documentation or years of technical research, CloudNine Review scales to handle cases of any size.
  • Advanced search and filtering: Narrow down to the documents that matter most with powerful filtering and metadata search capabilities, speeding up fact development.
  • Data security and confidentiality: CloudNine’s secure cloud platform ensures sensitive IP assets and proprietary data are protected throughout the discovery lifecycle.
  • Flexible workflows: Tailor review sets to your case needs, whether you’re prioritizing communication timelines in a construction case or reviewing technical documents in IP litigation.

The Bottom Line

Both construction law and intellectual property law demand a streamlined approach to eDiscovery. With vast data volumes, multiple custodians, and unique file types, legal teams in these areas can’t afford inefficiency. CloudNine Review makes it possible to organize, review, and analyze evidence with confidence—helping attorneys focus less on managing data and more on building winning strategies.