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Managing the Unpredictability of eDiscovery Costs

Client fees are the lifeblood of the legal industry which means unpredictability isn’t congruent to the financial stability of a successful law firm. This means your eDiscovery document review solution can be as much of a liability as it is an asset when striving to remain profitable.

As every case differs in the volume and type of data collected, processed, and reviewed, the costs associated with it can be unpredictable. Without a balanced and consistent cost structure, the result can lead to an undesirable profit loss.

When eDiscovery was first utilized in the late 1990s, it was only in special cases involving email correspondence. Today, the American Bar Association (ABA) estimates that eDiscovery accounts for more than 80% of costs.  That translates roughly to $42 billion a year, with 70% of costs directly associated with document review.

Today’s eDiscovery has evolved further to include device data derived from multiple sources which can quickly inflate expenses and severely impact your operating budget.

At CloudNine , we are dedicated to guiding you towards eDiscovery cost recovery through our streamlined and optimized data solutions; read on for more of our tips to getting to the truth and your revenue goals more efficiently.

Get to The Truth Faster: The Biggest Challenges to Profitable eDiscovery

Controlling eDiscovery costs and charging your clients appropriately comes with certain challenges.

eDiscovery Insourcing vs Outsourcing: The profitability between these two options isn’t always black and white. There are a variety of factors when considering if outsourcing eDiscovery is the right choice for you, including:

  • What pricing models do vendors offer?
  • Are there additional fees?
  • How do hosting costs change over time?
  • Does the vendor own their technology or do they lease it?
  • What’s the full extent of capabilities the vendor has to offer?

By understanding the hidden costs of outsourcing, you can determine if it will allow you to balance cost and functionality effectively.

Delays in Court Proceedings: According to an article in the Washington Post, district attorneys are facing some of the longest case backlogs in living memory due to the COVID-19 pandemic. These delays mean more costs for longer hosting and storage times for important eDiscovery data, especially when being billed by the gigabyte.

Unpredictable Timing: The Sixth Amendment to the U.S. Constitution guarantees a person accused of a crime the right to a speedy trial. That means by federal law, a criminal case must proceed to trial within 70 days of indictment. However, felony trials can sometimes linger for well over a year.  The unpredictability of time between indictment and trial means costs can run higher than expected.

Managing Multiple Vendors and/or Systems: With many vendors specializing in different features and functions, it’s difficult to find a one-stop shop for all your eDiscovery solution needs. To compensate, you’ll need to engage with different vendors resulting in more contracts, more fees, and more time wasted learning how to operate the different systems.

By using a single solution to collect and assemble multiple modern data types, you can better retain the relevant context and timeline to tell the whole story. Putting together all the pieces of the puzzle becomes simpler, faster, and more strategic.

Making eDiscovery Costs More Predictable: A consistent cost recovery model can help predict and recuperate many eDiscovery expenses, but you’ll want to evaluate the pros and cons to identify the model best suited for your firm.

Examples of common cost recovery models include:

Billable Hours: The majority of law firms traditionally charge clients the billable hours they spend performing processing and project management. This model results in the least amount of pushback from clients as they’re paying strictly for the attorneys’ time. However, this can become less profitable if your law firm is forced to host its eDiscovery data long-term due to delays in court proceedings.

Billable Hours + Hosting Fees: To compensate for increased expenses, your law firm can add hosting fees to billing statements in addition to billable hours. However, clients often push back as they may not view hosting fees as actual legal work. These fees, usually charged per gigabyte, can help you recoup eDiscovery costs, but only if the client is willing to pay.

Third-Party Vendor Style: Another option for cost recovery is to invoice your clients with line items similar to how a third-party eDiscovery vendor would operate. You can include billing for individual items such as:

  • The number of gigabytes processed
  • The volume of data hosted
  • Any analytics applied to the data
  • Any licensing fees for software used

While some clients may be familiar with this model based on their experience with eDiscovery vendors, others may balk at these types of expenses. Learn more about how to optimize your eDiscovery cost recovery by downloading our eBook: Optimize eDiscovery Cost Recovery: 6 Steps to Make Your Review Process More Profitable.

Streamline with CloudNine. Optimize eDiscovery in Minutes.

As a proven leader in eDiscovery, CloudNine has provided innovative data collection and review solutions for hundreds of law firms and legal service providers since 2002.

Regardless of the type of cost recovery model you choose, CloudNine’s eDiscovery platform delivers a complete and flexible suite of solutions at a predictable and affordable price. Some of the benefits include:

  • SaaS Hosting for All Data – CloudNine’s SaaS offering allows analysis and review of all modern data types to include email, text messages, corporate chat applications, and geolocation.
  • Data and Storage Control – Right-size your data by culling it upfront to reduce your storage needs and control your costs.
  • User-Friendly Solutions – Every CloudNine solution is easy to use and operates on a self-service basis including smartphone collection data.
  • Dedicated Support – Our services teams are always available if you need additional support.
  • Flexible Storage – Optimize your spending whether you choose our all-in storage option or choose to pay for storage as needed.
  • Low Overall Pricing – Get predictability and affordability without compromise and leverage the features you need without paying for the ones you don’t.

Improve and optimize your eDiscovery by simplifying and streamlining the process. You’ll make it easier on your clients and more profitable for your firm.  Reach out and book a demo to  learn how CloudNine can make your eDiscovery most cost-efficient.

Generate More Revenue For Your Law Firm with Modern eDiscovery

One of the biggest challenges for any business is discovering new revenue streams once your growth reaches its zenith. For most law firms, this creates a welcome opportunity to offer new and better solutions while bringing more revenue into the organization.

As technology evolves, so does the diversity of new data types.  By expanding your firm’s ability effectively and accurately collect and analyze emerging data types, you create new opportunities to meet the changing needs of your clients.

Hit the eDiscovery Bullseye: The Latest Trends in Data Types

Electronically stored information (ESI) evolves every time new software is created. Whether it’s an updated version of current data or an entirely new data type, ESI is constantly changing.

To operate successfully, your law firm needs the ability to effectively process these modern data types. Consider the following statistics from two popular messaging applications – Microsoft Teams and Slack:

  • Teams has 145 million daily active users
  • Teams is used by more than 500,000 organizations as their default messaging platform
  • Slack has 10 million daily active users
  • Slack is used by 43% of Fortune 100 businesses

The sheer volume of modern data users creates an unmatched treasure trove of data vital to your client’s litigation. Other popular communication platforms like Google Meet, Zoom, GoToMeeting, and WhatsApp also contribute to the unparalleled growth of modern data types.

However, only recently have legal professionals begun to see the benefits of reviewing these data types since their reliance on traditional data types was easy and typically, sufficient.

Everyone in the legal profession can benefit from the ability to collect and analyze messages and metadata from communication platforms.  However, law firms and forensics companies in particular now understand the true value of other modern data like computer activity, geolocation, and financial transactions because it’s critically important to the success of their investigations.

Read a case study to learn how CloudNine is helped reconstruct conversations across multiple file types.

Why Modern Data Doesn’t Work Well with Traditional eDiscovery Platforms

Traditional data is typically straightforward in the form of Word documents, spreadsheets, and emails converted into PDF. The biggest issue with collecting and analyzing modern metadata on a traditional eDiscovery platform is compatibility.

Modern data transmitted by web clients and web servers is usually found within JavaScript Object Notation (JSON) files. JSON files are the preferred format for almost every public web service available today, including Teams and Slack.

HTML is another popular file type used by websites and social media applications like Facebook and Twitter to create individual pages.

JSON and HTML cause problems with traditional eDiscovery because traditional platforms cannot extract the content and metadata and organize it into an easy-to-review format. The result is usually very difficult to read, let alone review for eDiscovery.

Another challenge is simply the cost. In Zubulake v USB Warburg, the courts found the defendants were required to provide all relevant data files related to the case at their own expense. If your client is a large corporation, this could mean a large volume of devices to be collected for eDiscovery, which will naturally raise costs.

Tip the Scales of Justice with a Modern eDiscovery Platform

As applications like Teams and Slack make modern data more common, it has become more acceptable to be used in litigation. In the past, attorneys would argue to have modern data dismissed, and more often than not, the judge would allow it. Today’s judges have a better understanding of the value of emerging data so they require it for eDiscovery.

Modern eDiscovery platforms can collect a variety of modern data and accurately prepare it for review. Data types under this umbrella include:

  • Communication from messaging applications
  • File sharing applications
  • Metadata from video conferences
  • Mobile messaging including text, SMS, and MMS
  • Computer activity including the movement and alteration of files
  • GeoLocation
  • Social media posts
  • Financial transactions

In addition, by leveraging a modern data review platform, you can collect communication across multiple applications and devices. Based on the metadata, you can create pristine communication threads that flow from one platform to another, giving you a more complete picture and the context to understand how people were behaving and why. That simply isn’t possible in a traditional eDiscovery platform.

Stay up to date on how CloudNine is revolutionizing eDiscovery by signing up for our regular eDiscovery updates and best practices.

How Law Firms Use Modern eDiscovery to Offer Better Solutions

When you have the ability to review modern data, you can manage your case more effectively and efficiently by consolidating the workflows of multiple processes using a single SaaS platform.

  • Early Case Assessment. With CloudNine’s people and platforms, you are enabled to collect, cull, process and organize large amounts of modern data, to provide the needed insight to your case investigations to predict costs more accurately.
  • Unified Review Workflows. A simplified and consolidated workflow allows you to process, sort, review, tag, and produce traditional and modern data quickly and accurately.
  • Higher Level of Data Organization. By leveraging the metadata and conversation content, you can analyze and review all data types easier and more efficiently. This “Data NOT Documents” approach allows you to quickly narrow in on key conversations faster than traditional document review.
  • Context to Understand the Whole Story. Following digital conversations across multiple platforms along with computer activity, geolocation, social media and financial transactions, you create a more complete narrative to add the context needed to understand the whole story.

With these benefits, you can now demonstrate maximum efficiency and offer unparalleled service to your clients.

Your clients are looking to you to provide the best legal advice and management of their data, regardless of data types, modern or traditional.

By offering a solution giving them equal access to both traditional and modern data types with CloudNine eDiscovery solutions. Request a free demo and let us show you how CloudNine can help you generate more revenue while better preparing your clients for litigation.

Emerge From Data Chaos With eDiscovery Built For Today’s Data

Did you know in 2020 alone, the average person created 1.7 MB of data every second? (source).  Now consider this in the context of your latest eDiscovery case:  from cell phone forensics to computer user activity, the amount of digital documents to review is massive.  For example, here’s a glimpse of the daily counts of electronically stored information (ESI) including traditional and modern data types:

  • 4 billion emails (source)
  • 7 billion text messages (source)
  • 100 billion WhatsApp messages (source)
  • 4 billion Snapchat photo messages (source)

And, this doesn’t even include other traditional data types like documents or spreadsheets. Nor does it count modern data types like computer user activity, geolocation tracking, corporate chat applications, financial transactions, or social media posts.  While eDiscovery review platforms are designed to process traditional data types, you need a better, more efficient way to analyze the sheer volume of digital discovery types.

To provide a comprehensive view of all data types, CloudNine has introduced a modern data review experience to enable the analysis of existing and emerging data types, from a single eDiscovery solution platform.

Synergize eDiscovery of Today’s Data with CloudNine

Current eDiscovery review platforms were developed to support traditional data types like emails, Word documents, spreadsheets, and PowerPoint as evidence in litigation. The problem is they rarely provide the context needed to tell the whole story because they miss potentially relevant data found on mobile devices and corporate chat applications like Microsoft Teams or Slack. 

Without this nuanced data, you don’t have the ability to show behaviors, actions, or communication across different platforms, making it more challenging to prove your case as it’s very difficult to show context if you’re working exclusively with traditional file types.

Using Cellebrite UFED, a digital tool for extracting data from mobile devices, we can quickly collect cell phone data and inject it directly into the document review platform.

In addition, CloudNine’s modern data review platform can create timelines to organize relevant data in a linear outline to tell a story from beginning to end. Combining this with the ability to track digital conversations across multiple platforms, you’ll have better insight into:

  • How subjects were behaving
  • What they were doing
  • Where they were going
  • Who and when they were communicating with

CloudNine’s modern data solution expands your ability to understand the whole story in ways your competition can’t. The ability to collect and review this type of data allows you to better understand the facts surrounding your litigation, applying context so you’re able to tell the whole story.

Our solution for today’s data is suitable for both large and small data sets. It’s robust enough to handle the largest cases with extremely large data sets while remaining nimble to give attorneys the ability to view data quickly and easily on much smaller cases.

Regardless of the case or file types your team is reviewing, your eDiscovery team can get to the truth much faster.

Take the Rediscovery Out of Your eDiscovery: CloudNine’s ESI Analyst is the Perfect Complement to Enhance CloudNine Review

While CloudNine Review brings a fast, secure and easy-to-use platform to load and export data quickly and efficiently, the addition of a modern data solution adds a new layer of context and complexity to your litigation.

Now, when you receive your data, you can upload all the data sources into our modern data platform, perform eDiscovery and then import your modern and traditional data directly to CloudNine Review for a simplified and streamlined review.

Most legal firms and LSPs are forced to shoehorn modern data into traditional legal document review platforms. This can lead to confusion about the importance of what role specific text messages play in the story.

However, by letting you review every type of data more accurately, you get a more efficient solution that addresses both traditional and modern data, providing more insight and clarity into the factors behind the litigation.

A perfect example of this is the ability to analyze financial data and computer user activity. While collecting and reviewing financial data means you can track transactions and payments easier, tracking computer activity through registry files or event logs lets you see actions taking place on a digital level.

For example, if an employee copies a confidential document onto a thumb drive and walks out the door with it, you’ll be able to see that action in the data records.

As an organization, we are committed to evolving in the same way eDiscovery evolves. Stay up-to-date on the latest CloudNine updates by signing up to receive our latest eDiscovery news delivered to your inbox.

Don’t Fall Prey To Ingestion Congestion: The Ease of Integration and Deployment with CloudNine

Simple Deployment:  While the technical aspects of integrating CloudNine’s modern eDiscovery review platform is incredibly easy, the important thing to know is how simple it is to deploy the solution for your staff. Training for your administrators to operate the platform can be completed in an hour while training your review team for a specific case takes as little as 15-30 minutes.

Searching and Batching: By creating a series of searches based on specific keywords or phrases, you can pull data batches to assign to your team so they can review and add custom tags for relevant data. This is a valuable tool for anyone using this modern data eDiscovery solution, whether you have the resources to employ a litigation-support team or if you’re a smaller office with only one or two attorneys.

Superior Support:  If there’s any questions or problems, support is just a phone call away. If you don’t know how to use a particular feature or tool, we can schedule a quick online training session and walk you through the process. Plus, there are over a hundred resource articles in our library to help you learn how to better use CloudNine’s solution.

By offering solutions that empower you to collect, review and analyze both traditional and modern data types, you can streamline your eDiscovery process and capture information that tells the whole story through different platforms.

To complement your existing eDiscovery solution and combine both traditional and modern data types into a more complete narrative, contact CloudNine to find out how we can seamlessly fold our self-service, SaaS application designed for all data types into your eDiscovery process.

Ready, Set, Recover: Attain eDiscovery Cost Recovery with CloudNine

There’s a simple truth to running any business, including legal service providers and law firms: Profitability means you need to make more money than you spend. While this seems like an easy concept to follow, there are hidden or unexpected costs which can jeopardize your ability and financial performance. 

One of the biggest culprits behind your firms’ rising operating costs is legal data collection and review. As data sizes and timelines become more unpredictable so does the price of eDiscovery services. 

eDiscovery costs are on the rise for three main reasons:

  1. Exponential growth in data: As our communications have become more sophisticated, so has eDiscovery. Previously, cases including paper files now include financial transactions, geolocation, slack messages and more. This has led to an ever-expanding amount of data associated with new cases.
  2. Complex technology: Many eDiscovery solutions operate more like IT systems, requiring servers, networks, desktops, applications, etc. This requires firms who insource their eDiscovery to maintain a team of IT professionals to manage any updates that may arrive. 
  3. Complex infrastructure:  The fear of missing critical deadlines has driven system architects to prepare for extreme one-off situations versus everyday matters resulting in overbuilt and overcomplicated review solutions. 

The Most Common Cost Recovery Models

Despite the unpredictable cost of eDiscovery, nearly 82% (1) of LSPs and law firms continue to pass these costs along to their clients even though they typically recover only 77% of the costs (2).

The most common cost recovery models are:

  1. Billable hours for time spent performing eDiscovery services:  This typically results in minimal pushback from the clients since they’re accustomed to paying by the hour. 
  2. Billable hours + hosting:  Usually charged per GB, hosting fees allow you to recoup more of your eDiscovery costs but are not always accepted by clients as actual legal work. 
  3. Third-party style:  Charging fees like a vendor allow you to recoup costs for specific line items like GBs processed and hosted, analytics, and licensing fees. 

Surprisingly, 13% of LSPs and firms simply absorb the cost of eDiscovery rather than bill their clients (3).   The most common reasons for this are:

  • They practice in an ultra-competitive market
  • They honor previous agreements
  • They take on non-billable projects

To recoup more of your eDiscovery investment, read on to learn the steps you can take to optimize your cost recovery efforts or download our eBook: Optimize eDiscovery Cost Recovery: 6 Steps to Make Your Review Process More Profitable for a more expansive look into cost recovery. 

1.  Quantify Your Current Cost Recovery Challenges

Identifying all the costs associated with your eDiscovery lets you know where, how, and when you’re losing money. A few of the factors you should assess include:

  • Total annual eDiscovery and document review costs
  • Total revenue from eDiscovery
  • Cost comparison of running eDiscovery document review solutions in-house versus outsourcing. 

2.  Re-examine the Cost of eDiscovery Insourcing versus the Benefits of Outsourcing

While larger law firms can afford complex eDiscovery technology, smaller LSPs and firms need to balance cost and functionality to optimize cost recovery. They need to consider things like:

  • What pricing model makes the most sense?
  • What technology is more economical to own versus lease?
  • What features and functionality do you need to provide your users?

3.  Right-Size Your eDiscovery Data

With data volumes increasing exponentially, you need to be smart about what data you’re hosting in the cloud. By culling your data on-premise, you can reduce your hosting costs before you move it to the cloud. 

4.  Be Strategic About Your Storage

Not every client needs a lot of data storage. Adopt a solution that allows you to adapt your storage strategy on a case-by-case basis so you’re not stuck offering a single standard storage model to clients that may need smaller options.

5.  Choose Self-Service, Easy-to-Use Tools

Your cost recovery is much easier when your internal staff can perform eDiscovery during billable hours. By adopting a solution that’s simple and easy to run, you reduce the need for additional external services.

6.  Standardize Through One Primary Vendor

The more eDiscovery vendors you engage with, the more complex things get – more contracts, more fees, more systems to learn. Look for a single self-model with lost costs, flexible storage plans, and easy-to-use tools to optimize your cost recovery.

Now that you have a better idea of what it takes to improve your eDiscovery cost recovery, it’s time to go a little deeper to understand the benefits of an eDiscovery solution that’s perfectly suited to help you earn more than you spend. Click here to request a demo of CloudNine Review and learn how to make your review process more profitable. 

 

Sources

(1), (2), (3):  2019 eDiscovery Billing Survey

What Happens When You Don’t Have a Modern Data Solution?

Why a Modern Data Review Platform is Critical to eDiscovery

When legal professionals first incorporated electronically stored information (ESI) into their eDiscovery document review process, it opened the door for a variety of digital data types to be used in investigation and litigation. 

It didn’t take long for eDiscovery to begin taking in ESI like emails, documents, spreadsheets, databases, CAD/CAM files, digital images, and websites. These have remained the primary sources of digital discovery data used by legal professionals. 

However, as technology continues to evolve, new modern data types are becoming increasingly vital in litigation. These new modern data types fall under five primary categories, in addition to traditional eDiscovery: 

  1. Communication
  2. Computer/User Activity 
  3. Geo-location tracking (location tracking software)
  4. Financial Transactions
  5. Social Media

These modern data types have their own unique uses and their associated metadata allows you to create a chronological list of events and user activities so you can gain context where it did not exist in traditional discovery. 

Here are just a few examples of how it works:

  • By gathering data on computer activity, you’re able to see when individuals upload documents to Google Drive or download them onto thumb drives. 
  • Geolocation lets you determine where a computer activity took place so you know if they were at home, in the office, or at another location.
  • By using the metadata associated with different communication applications, you can track and document relevant dialogue between two parties as they carry their conversation from one device or application to another. 

With these additional data types, you’re able to tell a complete story through your legal review when combining traditional and modern data, in one unified eDiscovery platform. 

As more modern data forensic artifacts emerge, CloudNine is doing our part to help your eDiscovery team gain the context and confidence you need to solve your cases. Sign up to receive updates on our offerings here.

Reconstructing Digital Conversations To Unveil The Full Picture

In a modern data eDiscovery solution, you can do things that simply aren’t possible or are too difficult or costly to do in a traditional document review-centric platform. 

In a traditional legal document review platform, communication between two individuals would be collected and stored as individual documents. This means the context of the whole conversation including text before and after the individual messages could lose context in the conversation, leaving a void in the interpretation.

A modern data review platform allows you to collect data from multiple devices and applications including traditional ESI and loose files. By using the metadata associated with the collected data, you can select two individuals and review all communication between them in a chronological timeline. Now you have the context to perform the smartphone forensics and short message discovery you need to follow a conversation that began in Slack but transitioned to text messaging before concluding in WhatsApp.

Cell Phone Discovery: Reviewing Text Messages In a Modern Data Review Platform

Traditional legal review platforms are often inefficient when reviewing text messages. In a traditional platform, text threads are converted to PDF requiring each thread to be reviewed, text-by-text. In this case, five individuals in a group text messaging thread, means you’ll see the same message collected five times. This results in a lot of time and money wasted redacting large parts of the text thread, irrelevant to the topic. 

Smartphone data discovery allows you to filter duplicate messages, and remove 20-30% of the collected data.  With a simple click of a button, modern eDiscovery review allows you to select the text messages you want to advance and remove the irrelevant text from long or group threads.

Another challenge for traditional review platforms is the inability to maintain native formats for data. By relying on screenshots or PDFs, organizations using older platforms can fall victim to doctored images that could affect the course of the litigation. 

For example, in Rossbach v. Montefiore Medical Center, a plaintiff used screenshots of a text message to attempt to prove that her former employer had sexually harassed, then fired her. The message was allegedly sent to her iPhone 5 which cannot run an operating system beyond iOS 10. A forensics investigator examined the screenshot and discovered an emoji present in the image was a version not available until iOS 13 was released.

Modern eDiscovery review platforms capture text message formats (MMS and SMS) in their native format so there’s no risk of fraudulent or altered data in the review.  A unified eDiscovery platform will combine both traditional and modern data without creating documents from modern data sources.

Learn more about how your legal team can hit the eDiscovery bullseye with every data type with CloudNine Review here.

Why Organizations Are Hesitant to Commit to a Modern Data Review Platform

Some organizations are hesitant to adopt a modern data review platform because of their apprehension to change standard operations. They’re unwilling to change their review mentality from document-based to metadata-based or a hybrid of both.  After all, if it’s working, why change it?  

Many organizations are also forced to break-out their review processes among multiple platforms – one for traditional data like emails and Word documents and one for modern data like geolocation, social media and computer activity. 

In addition, there are some objections to native file production:

  • Retrieval of native files after initial document collection would mean additional costs.
  • Redaction is difficult or even impossible with some native file types.
  • Image-based productions are often accepted in court. 
  • Static images are equally useful for analysis and review of native files.
  • Federal Rule of Civil Procedure 34 does not specifically require native formats.

However, as modern data types become more common and important, organizations are beginning to understand that using a traditional, legacy document solution to review modern data is becoming burdensome, expensive, and slow. 

How a Modern Data Review Platform Simplifies eDiscovery

Simply put, a modern data review platform like CloudNine’s ESI Analyst organizes your data more efficiently by using metadata to sort modern data types by recipients, senders, timestamps, locations, and computer activity. 

The data is then tagged under one of the following data types:

  1. Call logs and voice mails 
  2. Chat applications (WhatsApp, Telegram, Facebook Messenger, etc.)
  3. Email
  4. Corporate chat applications (Slack, MS Teams, etc.)
  5. Text Messages (SMS, MMS)
  6. Computer activity 
  7. Geolocation
  8.  Social media
  9.  Financial transactions 

In addition, with a built-in foreign language tool, you have access to more than 80 supported languages so nothing gets lost in translation.

While legacy document review solutions are limited to reviewing documents, they miss key data points like geolocation, financial transactions, and other pertinent data that does not fit in a document-centric workflow.  The CloudNine, integrated solution allows you to filter, search, tag, and review all data in one platform.  

Let CloudNine help you integrate a modern data review platform into your eDiscovery processes. We can train your case teams quickly so they’re up and running in 15-20 minutes. To learn more about how our modern data solution can make your eDiscovery processes more efficient, drop us a line. 

Remote eDiscovery: Uncovering eDiscovery Best Practices From Home

When businesses and governments began shutting down due to the COVID-19 virus, it fast-tracked the slow and cautious transition to remote work begun by legal service providers. 

LSPs had already begun finding success operating in remote environments, using the cloud for eDiscovery data storage, processing, review, and analytics. 

However, it wasn’t until companies were forced to send their employees home to work that traditional legal departments and law firms began adapting to remote work environments. This led to finally upgrading, optimizing, and strengthening their infrastructure to accommodate this new normal. 

While this transition was a nerve-wracking experience for some, statistics tell us that remote work environments are not only possible but preferred:

  • 71% of companies have a new, positive view of remote work environments. (IDG).
  • 59% of remote U.S. workers would prefer to continue working remotely. (Gallup).
  • 69% of remote U.S. workers reported their productivity levels are the same or higher when working from home. (Citrix).

With a more productive eDiscovery solution, your LSP is set up for success. Learn about four other ways your organization can build value and boost margins in our ebook here.

The Benefits of Remote eDiscovery Tools

As foreign a concept remote working seemed to be, the benefits were obvious from the very beginning. Roadblocks were quickly reconciled, increasing efficiencies and reducing costs associated with eDiscovery. 

This was expedited by the realization that while personnel were becoming increasingly more dispersed, the eDiscovery data they were working with was becoming more centralized due to the cloud. Secured cloud environments allowed for a more efficient and effective workflow to collect, process, host, review and produce critical data. 

Other benefits of remote eDiscovery tools include:

  1. Lower-touch processes so you have fewer discoverable copies and less movement and enhanced control of data
  2. No geographical workforce restrictions so you can bring in the best people no matter where they live
  3. Easy scalability for near-instant provisioning or decommissioning
  4. Cost-effectiveness that allows you to shift from CapEx to OpEx

How Secure is Remote eDiscovery?

For some traditionalists, as well as others that are simply more cautious by nature, there’s a question of data security that has them hesitant to embrace a remote eDiscovery solution. However, there’s nothing to fear with the right eDiscovery solution.

Simply put, eDiscovery cloud computing provides a secured digital environment that protects the integrity of your data. To ensure this, there are certain security protocols your LSP must follow to guarantee your data security. 

  • Personnel should only use company devices or assets when working remotely
  • Data encryption must be used in transit
  • Multi-factor authentication must be deployed
  • Secured connectivity must be ensured for all employees 

With these protocols in place, your data is secure from all but the most devious and skilled cybercriminals. The only thing you’re missing is the perfect partner to provide a solution that makes sense for you and your clients. 

The CloudNine Remote eDiscovery Solution

Offering speed, security, and simplicity, CloudNine Explore empowers LSPs with a remote eDiscovery solution that allows you to investigate issues, assess risks, confirm compliance and begin early case assessment quickly and easily. 

More importantly, with CloudNine Explore, you’ll maintain the highest quality of data processing by leveraging these benefits:

  • Process as many as 1 million records per hour
  • Deploy CloudNine anywhere through a single workstation deployment
  • Easily scale up or down across multiple secured devices with mobile access
  • Effectively manage remote teams with powerful administrative and user controls
  • Remove bottlenecks by reprioritizing projects and reviewers as needed
  • Use deduplicate, filter, and search functions to reduce your data and hosting fees

Discover what CloudNine Explore can do for your remote eDiscovery team here.

Finding Value in CloudNine Explore’s eDiscovery Tool

CloudNine Explore gives you early visibility into the size and scope of your eDiscovery data so you can determine costs upfront. By insourcing your eDiscovery solution, you can cull data before you send it out, resulting in a significant ROI by:

  • Reducing costs associated with data collection, processing, hosting, and review
  • Mitigating risks by identifying problems easier and quicker
  • Opting to deploy on-premise or in the cloud

While most eDiscovery solutions only work with traditional datalike documents, emails, and spreadsheets, CloudNine now has the ability to work with modern data like:

  • Communication (texts, MMS, etc.)
  • Computer Activity
  • Geolocation
  • Financial Transactions
  • Social Media

To learn more about our modern data solutions, read the announcement on our acquisition of ESI Analyst.

By providing you with the ability to work remotely, scale quickly to take on more clients, or pivot for new types of data, CloudNine Explore allows you the flexibility to explore your options as an LSP so you can decide best practices for your organization and your clients. 

To see firsthand how CloudNine Explore can improve your remote eDiscovery solutions, schedule a free demo today.

 

The Hybrid eDiscovery Solution: The Best Of Both Worlds

When deciding on the most efficient processes to run eDiscovery in your organization, the options are nearly limitless with hundreds of products and service providers vying for your attention.

Not all document review solutions are the same. Before you commit to your eDiscovery solution, you need to determine whether you would like to perform eDiscovery in-house, outsource it or do a bit of both.

Regardless of which path you take, CloudNine can provide you with a solution that is perfectly right-sized for you, learn more about CloudNine’s review solutions here.

What is eDiscovery Insourcing?

Insourcing is the delegation of a task or operation to a specialized unit within your organization rather than a third party. For legal service providers and large law firms, this includes both the technology used to perform legal data collection and people assigned to collect and review electronic discovery documents.

Insourcing is the traditional method for eDiscovery. Ten years ago, cloud solutions weren’t widely used for eDiscovery due to cost and the fact that most professionals were not aware or comfortable with it yet. Larger law firms invested heavily in developing an in-house infrastructure and software to process and review electronic documents.

Today, the organizations with the infrastructure already in place continue to insource their eDiscovery because it allows them to control both the cost and the data. Typically, these organizations are large law firms.

Benefits of insourcing your eDiscovery:

  • No data hosting or processing fees
  • Complete control over data collection
  • Protection from cybersecurity attacks on external parties

100% control means 100% responsibility. With this responsibility comes the cost of maintaining your eDiscovery environment which includes hiring IT professionals and updating the infrastructure regularly.

If your organization chooses to insource your eDiscovery process, you will need to hire a software company to develop your new software or hosting platform. Of course, you can avoid this if you already have a software engineer on the payroll.

In addition, your new eDiscovery software will need a robust infrastructure to support it. This requires a large investment of capital. If you already have the infrastructure in place, you may have to expand it before you are ready if your organization scales quicker than you’re prepared for.

Lastly, an insourced eDiscovery solution requires trained professionals to make it operational. Not only will you need a team of dedicated attorneys to review the documents, but you’ll need IT staff to maintain the network, software, and hosting platform.

Interested in learning more about the pros and cons of corporate legal insourcing? Check out our blog, Insourcing vs. Outsourcing Your eDiscovery Review Process.

What is eDiscovery Outsourcing?

Outsourcing is the transfer of day-to-day operations of a business function or task to an external service provider. For eDiscovery, this means an outside organization is responsible for providing the technology and personnel to collect and review electronic discovery documents.

Because of the high expense associated with maintaining an in-house infrastructure, many legal organizations contract legal service providers or legal technology companies to host and process their eDiscovery documents.

This also means you do not need to keep IT staff or review attorneys on payroll full-time. Instead, your expenses are tied to a few laptops and a reliable connection to the internet.

With less investment in infrastructure, accounting becomes much easier because you’re not looking to make money back on an expensive investment. Your books and budget are simplified, only paying predictable monthly hosting and processing fees.

Other benefits to outsourcing include:

  • Up-to-date software patches to protect you from cybersecurity threats
  • Hosting and processing fees are based strictly on volume
  • Data can be culled to reduce the number of documents processed

Outsourcing means you have to frequently communicate with your legal service provider. The more you outsource, the more management you need to ensure communication is being relayed correctly and different pathways mean the odds of miscommunication increases.

Data transfer time could pose a problem if one party is suffering from a connection issue or if a hard drive has to be physically shipped to the service provider for processing.

Also, you’re dependent on the service provider’s availability. If they have a system outage or are the victim of a natural disaster, you’ll potentially lose access to your data.

A Hybrid eDiscovery Solution

For some organizations, one solution- insourcing or outsourcing- may not be suitable. Different challenges require different solutions and those that find themselves in this position can always consider adopting a hybrid eDiscovery solution.

A hybrid eDiscovery solution finds the best balance between your internal and external resources to perform specific business functions or tasks like eDiscovery collection, processing, and review.

For example, you could use insourcing to cull the data before advancing it to your outsourced processing. Or you could reserve your insourced platform to handle smaller data collections while sending larger data loads to your external service provider.

Tasks to consider for your hybrid approach include:

To determine which solution is best suited to perform each task, you need to consider these challenges for each:

  • ROI – How much will the solution cost and is it cost-effective?
  • Time – How quickly will the solution allow you to perform your eDiscovery tasks?
  • Complexity – How complex is your eDiscovery process and what risks are involved with the solution?

By recognizing your specific needs and comparing them to the benefits and drawbacks of each solution, you can determine which solution – insource, outsource, hybrid – works best for your organization.

Regardless of your decision, CloudNine can help guide you to discovering the right eDiscovery solution for you. We offer an all-in-one processing and hosting solution that you can use on-prem or through our cloud-based eDiscovery platform, giving you the option for insourcing, outsource, or hybrid.

To learn more, request a free demo and see how CloudNine can make your eDiscovery solutions more efficient and affordable.

Even the Coronavirus Can’t Stop Legal Tech Companies From Pushing Forward: eDiscovery Trends

Sure, the COVID-19 (coronavirus) is disrupting many things from eDiscovery industry events to web teleconferencing solutions to even Federal and State court dockets.  But, at least according to one article, legal tech “vendors” are still chugging along.

According to Bloomberg Law (Legal Tech Companies Push Forward Despite Virus Disruption, written by Sam Skolnik), legal tech vendors say they are unbowed in the wake of the coronavirus outbreak, and are so far keeping new product releases on schedule despite volatile markets and disruptions in how their law firm and corporate clients operate.

Even though some vendor executives recognize that a prolonged national emergency spurred by the virus could cause legal industry clients to reassess their need for new products and services, many in legal tech—especially larger, well-established companies—say disruptions to the pipeline to develop and implement legal technology caused by COVID-19 seem far away.  Examples:

  • Technology and legal services company UnitedLex isn’t delaying any product or service rollout as a result of the virus, CEO Dan Reed told Bloomberg Law in a statement. Digital is in our DNA and we are designed as an organization to deliver even with a primarily remote-first work model,” said Reed. “We continue to monitor and assess the situation and can wholeheartedly speak to our clients’ ongoing reliable access to business applications and information.”
  • Veritone, which offers artificial intelligence-enabled eDiscovery and transcription and translation services, said they haven’t seen a drop-off in work since the coronavirus hit. They say this is reflected by the new contracts they’ve signed with police department and advertising agency clients, as well as one legal client in a transcription matter.
  • For Ben Levi, co-founder and chief operating officer of InCloudCounsel, a legal tech provider, the outbreak has been “unprecedented” in some ways. Yet the pandemic hasn’t been as disruptive to his business as it could have been, he said, citing a strong company balance sheet and the fact that his team was already set up to work from home.  “We’re well-positioned to ride this out,” he said.
  • Orrick Herrington & Sutcliffe is still poised to roll out the next version of the Orrick Dashboard on May 1, according to partner Don Keller. The tool would enable the firm and its tech company clients to access clients’ corporate legal information and to collaborate.

CloudNine is also continuing to push forward with new software releases as well.  On Monday, we rolled out the latest release (version 1.08.05) of our Concordance Desktop product, which focuses on a brand-new document viewer (the first new image viewer in many years!) and related production and printing functions.  If you’re a Concordance Desktop client, you can download the new release here.

So, at least one thing – legal tech “vendors” churning out product releases – hasn’t changed in this very unusual time.

So, what do you think?  Has the COVID-19 pandemic changed how you use and purchase legal tech software?  Please share any comments you might have or if you’d like to know more about a particular topic.

Sponsor: This blog is sponsored by CloudNine, which is a data and legal discovery technology company with proven expertise in simplifying and automating the discovery of data for audits, investigations, and litigation. Used by legal and business customers worldwide including more than 50 of the top 250 Am Law firms and many of the world’s leading corporations, CloudNine’s eDiscovery automation software and services help customers gain insight and intelligence on electronic data.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

eDiscovery Markets Are Growing and Legal Tech Investments Are “Skyrocketing”. So, Who’s Buying?: eDiscovery Trends

No, I don’t mean who’s buying the drinks.  Though the growth of the markets and the growth in legal tech investment is certainly worth celebrating (especially for those who’ve seen their investments pay off).  ;o)  But what I’m asking is: who’s buying the technology?

First, the investment part.  As discussed earlier this week in Legaltech News® (As Legal Tech Investments Skyrocket, Startups Combat Tech Adoption Perceptions, written by Victoria Hudgins), it’s been a record-setting year for investments in legal tech, with the industry reaching the $1.2 billion threshold this year for the first time, according to Bob Ambrogi’s excellent LawSites blog.  And, that was as of the middle of September!

Hudgins has some excellent quotes from several C-Suite execs from legal tech companies that have received funding from investors and part of the tone of the article is the challenge associated with convincing investors that tech-averse lawyers will really buy the software.  As an example, Litify chief revenue officer Terry Dohrmann, whose law firm management software company raised $2.5 million in 2018 and $50 million last June, noted that there are differences in pitching legal tech to investors.

“The short answer is yes, there is a difference,” Dohrmann said. “A lot of that is driven by the universal acceptance that law firms are a little behind in adoption of technology.”

So, it’s the law firms that are fueling this growth in the market?  Maybe partially, but I’m not so sure they are the major factor.

As we’ve covered many times before, Rob Robinson on his terrific Complex Discovery site tracks the eDiscovery specific mergers, acquisitions and investments here (he’s got them all the way back to 2001).  By my count, we’ve had 44 such transactions so far this year (that we know of), with a total estimated amount (at least where amounts are available) of over $560 million, just for eDiscovery company investments.  And, that doesn’t include two investments of over $2.5 billion which have been announced, but not closed.  So, that $1.2 billion threshold could be shattered before year’s end.  Crikey!

Also, as we covered just last week, Rob presented his worldwide eDiscovery services and software overview for 2019 to 2024 on Complex Discovery last month and his annual “mashup” of industry estimates shows the eDiscovery Software and Services market is expected to grow an estimated 12.93% Compound Annual Growth Rate (CAGR) per year from 2019 to 2024 from $11.23 billion to $20.63 billion per year.  Here’s the combined eDiscovery markets for 2019 to 2024, represented graphically:

Of that, the eDiscovery Software market is expected to grow at an even larger estimated 13.05% CAGR per year from $3.39 billion in 2019 to $6.26 billion in 2024, growing about 85% in five years.  Here’s the eDiscovery software market for 2019 to 2024:

Which leaves the eDiscovery Services market, which is expected to grow at an estimated 12.88% CAGR per year from 2019 to 2024 from $7.84 billion to $14.37 billion per year.  Here’s the eDiscovery services market for 2019 to 2024:

Charts courtesy of Complex Discovery.

So, who’s buying?  Seems a lot of the technology is being purchased by the service providers, who are (in turn) using it to provide services to corporations, law firms and government entities, who are buying those services.  Obviously, corporations, law firms and government entities are buying some of the technology as well and law firms providing some of the eDiscovery services.  But, it seems like it’s the service providers who have the biggest impact on the growth of the market.  Do you agree?

So, what do you think?  Will the growth of the market and the “skyrocketing” investment in legal tech continue?  Please share any comments you might have or if you’d like to know more about a particular topic.

Sponsor: This blog is sponsored by CloudNine, which is a data and legal discovery technology company with proven expertise in simplifying and automating the discovery of data for audits, investigations, and litigation. Used by legal and business customers worldwide including more than 50 of the top 250 Am Law firms and many of the world’s leading corporations, CloudNine’s eDiscovery automation software and services help customers gain insight and intelligence on electronic data.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.

It’s Time for Your Annual “Mashup” of eDiscovery Market Estimates!: eDiscovery Trends

The appearance of the mashed potato graphic can only mean one thing.  Nope, not that it’s Thanksgiving week (though, many of us will enjoy our mashed potatoes this Thursday).  It means that it’s time for the eDiscovery Market Size Mashup that Rob Robinson compiles and presents on his Complex Discovery site each year.

It’s become an annual tradition for Rob to release it earlier and earlier each year, and, this year, he released his worldwide eDiscovery services and software overview for 2019 to 2024 on November 12 (not quite before Halloween like I predicted last year, but still eight days earlier than last year, so it might happen next year).  ;o)

This is the eighth(!) year we have covered the “mashup”(!) and we can continue to gauge how accurate those first predictions were.  The first “mashup” covered estimates for 2012 to 2017 and the second one covered 2013 to 2018.  Last year, we took a look how close the estimate was for 2018 back then.  This year, we can look at the original 2019 with a look back at the estimates for 2014-2019 (in two parts).  We’ve also covered estimates for 2015 to 2020, 2016 to 2021, 2017 to 2022 and 2018 to 2023 and will undoubtedly look at those in future years.

Taken from a combination of public market sizing estimations as shared in leading electronic discovery publications, posts, and discussions (sources listed on Complex Discovery), the following eDiscovery Market Size Mashup shares general market sizing estimates for the software and services area of the electronic discovery market for the years between 2019 and 2024.

Here are some highlights (based on the estimates from the compiled sources on Rob’s site):

  • The eDiscovery Software and Services market is expected to grow an estimated 12.93% Compound Annual Growth Rate (CAGR) per year from 2019 to 2024 from $11.23 billion to $20.63 billion per year. Services will comprise approximately 69.7% of the market and software will comprise approximately 30.3% by 2024.
  • The eDiscovery Software market is expected to grow at an estimated 13.05% CAGR per year from $3.39 billion in 2019 to $6.26 billion in 2024. In 2019, software comprises 30.2% of the market and, by 2024, approximately 64% of the eDiscovery software market is expected to be “off-premise” – a.k.a. cloud and other Software-as-a-Service (SaaS)/Platform-as-a-Service (PaaS)/Infrastructure-as-a-Service (IaaS) solutions.
  • The eDiscovery Services market is expected to grow at an estimated 12.88% CAGR per year from 2019 to 2024 from $7.84 billion to $14.37 billion per year. The breakdown of the services market by 2024 is expected to be as follows: 63% review, 20% processing and 17% collection.

If we look at the original “mashup” that we covered for 2014-2019 (in two parts), the original eDiscovery Software and Services market estimate for 2019 was $10.56 billion, the original Software portion of the estimate was $3.38 billion and the original Services portion of the estimate was $7.18 billion.  So, the original software estimate was understated at .01 billion, while the original services estimate was understated by .66 billion.  Overall, that’s an understatement of .67 billion.  A reversal from last year, where all of the 2018 estimates were overstated from the actual 2018 numbers reported last year.

A couple of other notable stats:

  • The U.S. constitutes approximately 63% of worldwide eDiscovery software and services spending in 2019, with that number decreasing to approximately 58% by 2024.
  • Off-Premise software spending constitutes approximately 54% of worldwide eDiscovery software spending in 2019, with that number increasing to approximately 64% by 2023. That’s a considerably slower move to off-premise than previously forecast five years ago (78% by 2019).  So, on-premise software is still a significant portion of the software market and is expected to be for some time to come.

So, what do you think?  Do any of these numbers surprise you?  Please share any comments you might have or if you’d like to know more about a particular topic.

Sponsor: This blog is sponsored by CloudNine, which is a data and legal discovery technology company with proven expertise in simplifying and automating the discovery of data for audits, investigations, and litigation. Used by legal and business customers worldwide including more than 50 of the top 250 Am Law firms and many of the world’s leading corporations, CloudNine’s eDiscovery automation software and services help customers gain insight and intelligence on electronic data.

Disclaimer: The views represented herein are exclusively the views of the author, and do not necessarily represent the views held by CloudNine. eDiscovery Daily is made available by CloudNine solely for educational purposes to provide general information about general eDiscovery principles and not to provide specific legal advice applicable to any particular circumstance. eDiscovery Daily should not be used as a substitute for competent legal advice from a lawyer you have retained and who has agreed to represent you.