Our Insights on eDiscovery

Yesterday, we started a list of questions to ask when you are doing a reference check. That list included general project questions, questions about communicating with the vendor, and questions about costs. Here are some questions aimed at uncovering information on the quality of the vendor’s work.

Getting good information about a vendor in a reference check is a skill worth developing. As a starting point, you should be armed with a good set of questions. Don’t limit yourself to the list, though. A good reference-check call will be interactive and answers to some questions will probably prompt additional questions. Here’s a good starting point list that might apply to any type of vendor or service you are inquiring about.

Yesterday, we talked about the importance of checking references when considering eDiscovery and Litigation Support Service Providers. In the next blogs in this series, I’m going to suggest some questions you may consider asking when doing a reference check. First, however, let me make some general suggestions.

Over the years, I’ve been asked many times to serve as a reference for vendors with which I’ve worked. And, I’ve taken many reference-check phone calls. More often than not, those calls were less efficient and productive than they could have been — because they weren’t planned and good questions were not asked. In the next blogs in this series I’ll make some suggestions for doing an effective reference check.